Service Coordinator

Benefits: 401(k) matchingBonus based on performanceDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentVision insurance Compensation $17 - $18/hour based on experience + bonus opportunities tied to team performance Schedule Options: We are currently hiring for the following schedule: Saturday–Monday: 11:00 AM – 11:00 PM Please note: Candidates will be asked to select one of the above schedules during the screening process. Overview We are seeking a highly organized, fast-paced Service Coordinator to manage scheduling and communication across multiple service locations. This role is the central hub between our electricians and customers—ensuring efficient scheduling and a smooth customer experience. This position plays a critical role in delivering a great customer experience while maximizing technician efficiency. The Service Coordinator helps ensure our electricians stay productive, our customers stay informed, and our operations run smoothly every day. This role is ideal for someone who thrives under pressure, communicates clearly, and can juggle multiple priorities. What Success Looks Like (First 90 Days) Learns systems and scheduling workflows quicklyManages multiple jobs per day with accuracyCommunicates effectively with technicians and customersStays calm under pressure and adapts to changesDemonstrates strong multitasking and prioritization Key Responsibilities Schedule and coordinate technicians across multiple locations Assign jobs based on urgency, scope, and skill setCommunicate with customers and technicians throughout each jobAdjust schedules in real time for changes and emergenciesManage jobs from start to finish, sometimes involving multiple techniciansMaintain accurate notes in all databasesEnsure technicians are prepared before arrival How You’ll Be Measured Speed and quality of communicationAbility to manage jobs from start to finishEffective prioritizationUnderstanding of revenue-driving callsReliability and professionalism What We’re Looking For Strong communication skillsAbility to multitask in a fast-paced environmentOrganized and detail-orientedTech-savvy with strong typing skillsPositive, team-first attitude Great backgrounds include: Customer service, call center, or high-volume coordination Entry-level candidates welcome with the right mindset. Work Environment Fast-paced, high-accountability, and team-oriented. We value strong communication, respect, and a shared commitment to doing great work. Challenges Managing schedules across multiple locationsHandling frustrated customers and techniciansBalancing phone and digital communication Growth Strong performers can quickly take on more responsibility and grow within the company. Not a Fit If You Struggle with multitasking or pressureHave poor communication skillsAre unreliable or negative Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.