Service Coordinator

About the role

We schedule and manage the delivery, installation, and repair of equipment at client sites, collaborating with Customer Service, Sales, and Clinical Education teams to ensure smooth logistics and customer communication. We also ensure accurate service event records in SAP and C4C and manage the filing of service forms for compliance and business purposes. Proactively review material availability in the ERP system to support timely service delivery, and track service activity dates and statuses in relevant applications. Provide necessary KPI reports, log follow-up activities post-service, and work with relevant colleagues to review and update procedures and work instructions. Monitor communications to address service stoppages and ensure timely delivery of services, including reviewing and maintaining equipment, material, and agreement records.

Responsibilities

• Schedule and manage the delivery, installation, and repair of equipment at client sites, collaborating with Customer Service, Sales, and Clinical Education teams to ensure smooth logistics and customer communication.
• Ensure accurate service event records in SAP and C4C and manage the filing of service forms for compliance and business purposes.
• Proactively review material availability in the ERP system to support timely service delivery, and track service activity dates and statuses in relevant applications.
• Provide necessary KPI reports, log follow-up activities post-service, and work with relevant colleagues to review and update procedures and work instructions.
• Maintain equipment, material, and agreement records and monitor communications to address service stoppages and ensure timely delivery of services.

Requirements

• Minimum of 2 - 4 years of related experience.
• Competent knowledge of Microsoft Office applications.
• Excellent command of English, both oral and written.
• Experience with corporate ERP and CRM systems (SAP and C4C preferred).
• Ability to multi-task, organize, prioritize, and meet deadlines in a fast-paced environment.
• Experience in a customer facing environment; previous medical device equipment experience is preferred.
• 1-2 years of experience in logistics or project management.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.

Skills

• Customer service skills.
• Strong organizational and time management skills.
• Ability to communicate effectively both orally and in writing.
• Proficiency in Microsoft Office applications.
• Knowledge of ERP and CRM systems (SAP and C4C preferred).

Benefits

• Paid time off and paid volunteer time.
• Medical, Dental, Vision, and Flexible Spending Account (FSA) plans.
• Health Savings Account (HSA) with Company Funded Contributions.
• 401(k) Retirement Plan with Company Match.
• Parental Leave and Adoption Services.
• Health and Wellness Programs and Events.
• Awarded 2023 Cigna Healthy Workforce Designation Gold Level.

Pay

Compensation is commensurate with experience.

Schedule

The position is full-time.