Service Coordinator

About Us

Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planet. We produce innovative and mission-critical flow creation and life science technologies—from compressors to precision handling of liquids, gases, and powders—to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset.

Job Overview

This position is a Service Coordinator supporting the Customer Center and serving the compressed air needs of the industrial sector. The Service Coordinator is responsible for delivering exceptional customer service and efficiently coordinating service technicians to meet customer needs. Service Coordinators manage and communicate with customers, sales teams, and management while adhering to all order management and operational requirements.

Responsibilities

• Answer incoming service calls and schedule technicians to perform preventive maintenance and service repairs
• Maximize operating efficiency and effectiveness when scheduling and tracking service technicians
• Guide and develop service technicians as appropriate, assisting in technical issue resolution
• Ensure timely and accurate invoicing
• Manage service inventory and rental fleets (repair status, location, etc.)
• Ensure environmental, health and safety, as well as Operational Excellence adherence in the Customer Center
• Assist with the auditing process
• Earn customer loyalty by effectively and efficiently managing customer interactions and ensuring customer satisfaction
• Generate and follow up on service quotes and seek new business whenever possible
• Order and receive parts for jobs; monitor shipping and receiving activities
• Conduct service request data entry and management
• Submit warranty claims and ship parts to the factory
• Ensure SARBOX compliance
• Maintain flexibility to work overtime and weekends as the business requires

Requirements

• High school diploma or GED and 2–3 years of experience in a related field
• Operating knowledge of Microsoft Office software
• Working proficiency with hand-held computer (e.g., smartphone, iPad)

Core Competencies

• Exceptional organization, communication (verbal and written), and follow-up skills with the ability to manage a high volume of priorities in a fast-paced environment
• Strong interpersonal skills; able to follow standard processes and work autonomously while knowing when to escalate issues
• Exceptional customer service skills, including proper phone etiquette

Preferences

• Associate’s or Bachelor’s degree preferred
• Knowledge of mechanical and electrical systems preferred
• Salesforce experience a plus
• Forklift certification a plus (company will certify)

Travel & Work Arrangements

This position is based in Moody, AL, and may travel occasionally within the U.S. for meetings, employee training, and other business needs (5–10%). It is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling, as well as the ability to lift up to 10 lbs. regularly and 40+ lbs. occasionally.

What We Offer

• Medical, prescription, dental, and vision coverage
• Wellness programs
• Life insurance
• 401(k) plan with company match
• Paid time off
• Employee stock grant