Service Coordinator

Primary Responsibilities

• Answer incoming calls in a friendly, professional, and knowledgeable manner
• Create, manage, and maintain client and Care Pro schedules
• MATCH clients and Care Pros thoughtfully to support continuity of care and relationship-building
• Monitor authorized hours to ensure schedules remain within approved limits
• Manage canceled shifts and Care Pro availability and communicate changes promptly to clients
• Document and manage Care Pro time-off requests
• Enter Care Pro desired hours into WellSky and use utilization tools for even distribution
• Communicate staffing needs and attendance concerns with the Recruitment & Engagement Coordinator
• Maintain clear, open communication with office staff, Care Pros, clients, and family members

Additional Responsibilities

• Conduct Care Pro-Client Introductions to support smooth starts of care
• Aid in Quality Assurance Visits to ensure service quality and client satisfaction
• Field new service inquiries and enter information into internal systems
• Absorb and resolve Care Pro and client concerns through follow-up and documentation
• Participate in a scheduled on-call rotation as required
• Attend Care Pro meetings and team meetings as needed

Qualifications

• A high school diploma or equivalent required
• One year of related business experience preferred (or equivalent combination of education and experience)
• Valid driver’s license and ability to travel locally for introductions and QA visits
• Strong multitasking and organizational skills
• A positive attitude, strong work ethic, and ability to work well in a team environment
• Knowledge, skills, and abilities including confidentiality, communication, reliability, independence, judgment, discretion, integrity, and proficiency in Microsoft Word and Excel