Service Coordinator

About the Role

We are looking for a Service / Staffing Coordinator who is ambitious, self-driven, caring, compassionate, and a team player with a passion for matchmaking to achieve successful outcomes. This role involves building strong relationships within Owensboro and surrounding counties.

Responsibilities

• Answer incoming calls in a friendly, professional, and knowledgeable manner.
• Monitor, mediate, and accurately log all client and CAREGiver activity utilizing the software system.
• Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
• Field new client inquiries, enter the information into the software system, and communicate with the team to prepare for next steps.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients, and their family members.
• Adhere to all company policies, procedures, and business ethics codes, and ensure that they are communicated and implemented within the team.

Requirements

• High School Diploma or equivalent (preferred).
• One year of related business experience or an equivalent combination of education and work experience may be considered.
• Strong computer skills or ability to learn data entry/scheduling platform.
• Must possess a valid driver’s license.
• Strong analytical skills.

Skills & Characteristics

• Excellent problem solver with a great personality who listens effectively.
• Highly organized and proactive in approaching work.
• Coachable, adaptable, and comfortable with change.
• Ability to work independently and seek out solutions using provided resources.
• Firm, fair, consistent, and compassionate.
• Ability to maintain confidentiality and meet deadlines.
• Strong interpersonal skills to establish good working relationships with colleagues, clients, and CAREGivers.
• Patient, congenial, and professional phone presence.
• Self-learner with good computer skills.
• Availability to work occasional evenings and weekends when required.
• Professional appearance and demeanor in the office.
• Knowledge of the senior care industry or social services is a plus.