Service Coordinator

Location: United States — 100% Remote
Job Type: Full Time

About The Role

The Service Coordinator supports day-to-day work across international travel advisory, reservations, ticketing, itinerary coordination, and traveler support. In this position, you will coordinate incoming service requests, scheduling, ownership, status updates, and customer follow-through while working with the records, systems, and teams used by Holidays Travel Cia Ltda.

Responsibilities

• Receive and document service requests from travelers and travel clients and confirm the information needed to move each request forward.
• Schedule or route work to the appropriate owner and track status through completion.
• Maintain current notes, dates, commitments, and next steps across service and customer records.
• Communicate progress, changes, and expected timelines to travelers and travel clients using approved channels.
• Coordinate exceptions with travelers, suppliers, and internal travel teams and escalate issues that require additional approval or expertise.
• Review open requests regularly and follow up on overdue actions, missing information, or unresolved customer needs.

Requirements

• Customer-service, scheduling, dispatch, operations, or service-coordination experience is preferred.
• Strong written communication and ability to keep several open requests organized.
• Comfort working with calendars, ticketing or CRM systems, shared records, and status trackers.
• Reliable internet access and a quiet, secure workspace suitable for handling business information in a remote-work environment.
• Ability to complete a pre-employment background check.

Pay

Base salary: $53,000 - $61,000 per year