Service Coordinator

Benefits

• 401(k) matching
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

About the role

We are a fast-growing home services company committed to delivering exceptional customer experiences. As part of a nationally recognized franchise network, we combine the resources of a trusted brand with the personalized service of a locally owned business. Our team is built on professionalism, integrity, and a commitment to doing what's right for our customers and each other. We believe in creating opportunities for personal and professional growth while fostering a positive, team-oriented workplace where employees can build long-term careers.

Responsibilities

• Welcome and assist walk-in customers and answer incoming phone calls in a professional and friendly manner.
• Manage incoming customer inquiries and sales opportunities, ensuring timely follow-up and accurate documentation.
• Schedule customer appointments and coordinate calendars for sales representatives and field personnel.
• Prepare and submit permit applications and related documentation to local municipalities and agencies.
• Receive, process, and accurately record customer payments.
• Care for warranty claims and maintain communication with customers, vendors, and manufacturers as needed.
• Support the Service Manager with inventory tracking, purchasing, and supply management.
• Order parts, materials, and office supplies to ensure efficient daily operations.
• Maintain organized customer records, job files, and administrative documentation.
• Provide general office support and assist other departments as business needs require.

Qualifications

• Professional appearance with a positive, customer-first attitude.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Exceptional customer service skills with the ability to build rapport.
• Experience with scheduling, administrative support, and data entry.
• Comfortable using Microsoft Office and other business software applications.
• Able to prioritize tasks, solve problems, and work independently while contributing to a team environment.

Preferred Experience

• Experience in construction, home services, field service, or a similar industry.
• Familiarity with permitting processes and municipal documentation.
• Experience coordinating customer payments, warranty claims, or service administration.
• Experience with inventory management, purchasing, or office operations is a plus.