Service Coordinator

About the role

We are looking for a Service Coordinator to join the Dispatch team at our Zeeland, Michigan, location. The Service Coordinator will create jobs, answer incoming service calls, dispatch technicians, maintain the job calendar (tech schedules), and manage overall administrative workflow for the Service Department.

Responsibilities

• Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians
• Scheduling preventative maintenance and repairs with customers
• Using specific customer portals as needed to manage all open work orders
• Tracking open jobs and seeing them through to completion
• Meeting with the service operations team regularly
• Supporting other Service departmental roles on an as-needed basis

Requirements

• High School Diploma or G.E.D.

Qualifications

• One to three years of administrative experience in a service-related business (preferred)
• One to three years of scheduling field technicians and/or customer service (preferred)

Physical Demands

• Regularly required to talk and hear; use hands to manipulate objects or controls
• Regularly required to stand and walk
• Occasionally required to stoop, bend, or reach above the shoulders
• Must occasionally lift up to 25 pounds
• Frequent and continuous computer-based work requiring periods of sitting, close vision, and ability to adjust focus