Service Coordinator

Fly My Group is adding a Service Coordinator to its remote team supporting group airfare, airline coordination, group reservations, customer service, travel operations, and account support.

About the role

In this position, you will coordinate incoming service requests, scheduling, ownership, status updates, and customer follow-through while working with the records, systems, and teams used by Fly My Group.

Responsibilities

• Receive and document service requests from travelers and travel clients and confirm the information needed to move each request forward.
• Schedule or route work to the appropriate owner and track status through completion.
• Maintain current notes, dates, commitments, and next steps across service and customer records.
• Communicate progress, changes, and expected timelines to travelers and travel clients using approved channels.
• Coordinate exceptions with travelers, suppliers, and internal travel teams and escalate issues that require additional approval or expertise.
• Review open requests regularly and follow up on overdue actions, missing information, or unresolved customer needs for Fly My Group.

Requirements

• Customer-service, scheduling, dispatch, operations, or service-coordination experience is preferred.
• Strong written communication and ability to keep several open requests organized.
• Comfort working with calendars, ticketing or CRM systems, shared records, and status trackers.
• Reliable internet access and a quiet, secure workspace suitable for handling business information in Fly My Group's remote-work environment.
• Ability to complete a pre-employment background check.

Pay

$53,500 - $61,500 per year

Location: United States — 100% Remote
Job Type: Full Time