Service Coordinator

Location: Auburn, MA

About the role

Step into an exciting role as our On-Flex Service Coordinator, where you’ll orchestrate every stage of the repair process for current Flexcar Members. This position offers the perfect blend of management and customer service, ensuring timely, high-quality repairs while building trust and satisfaction with every client interaction. Join a fast-paced team that values leadership, problem-solving, and an unwavering commitment to delivering an exceptional customer experience.

Responsibilities

• Ensure the prompt and thorough repair of Flexcar vehicles for members at our hubs and utilizing our mobile services.
• Keep members proactively informed throughout the repair process, providing accurate wait time estimates and eliminating uncertainty.
• Deliver an outstanding on-site experience for members, from initial greeting to the completion of repairs and vehicle return.
• Coordinate with the repair and parts teams to ensure thorough preparation for upcoming appointments, avoiding any potential delays.
• Proactively reach out to members with upcoming appointments to confirm details and clarify any service issues in advance.
• Oversee the timely servicing of tow-in vehicles, providing members with consistent updates on repair status and completion.
• Monitor and maintain Mobile Service Van productivity metrics by ensuring fully scheduled daily routes and efficient dispatch operations.
• Ensure service advisor staff is actively working cases to completion.

Requirements

• Experience working with Microsoft Office Suite.
• Tech Savviness - Experience working in a tech-driven operation, monitoring tickets, and assigning tasks through a proprietary operational tool set.
• Demonstrated history of being a quick learner and a passionate worker.
• Ability to operate as a team player in a fast-paced environment.
• Flexibility to work days, evenings, weekends, and/or holidays.
• Willingness to work outdoors (weather and other conditions vary).
• Ability to carry tools and marketing materials (up to 50 lbs).
• Valid Driver’s License and an acceptable driving record (per company standards).

Benefits

• Potential to accrue 80 hours of PTO your first year, and up to 120 hours in later years.
• Multiple company-paid holidays and 40 hours of sick time.
• 401(k) with company match from day one of hire.
• Excellent, low-cost healthcare coverage including medical, dental, and vision, with eligibility starting day one.
• Discounted employee rate on Flexcar products and no annual membership fee.
• Uniforms provided.
• Weekly pay and other amazing perks.

Pay

$30.00 – $32.00 per hour

About Us

Flexcar empowers all walks of life with the flexibility to have a car of their own without the hassles of traditional car ownership. Convenient and affordable, Flexcar is here to disrupt a $110 billion industry by providing customers an alternative to car-sharing, leases, ownership, and car rentals. Flexcar is rapidly growing, and we want you to be a Flexter. Our special team is passionate, kind, collaborative, driven, and all-in on building the next automotive game-changer from the ground up.