Service Coordinator

Full-time Service Coordinator role at PacifiCorp (contest closes February 9, 2027).

About the role

As a Service Coordinator, you'll be the vital link between customers and field teams, helping keep operations running smoothly every day. You'll coordinate service requests and outage calls, dispatch work and trouble orders to field personnel, and work closely with supervisory teams to ensure timely and efficient service. Responsibilities include delivering exceptional customer service by phone, processing customer requests and guarantees, maintaining critical records through SAP and RCMS systems, preparing reports and correspondence, and supporting day-to-day office operations. You'll also help manage invoices, payroll entry, office supplies, and other essential administrative functions.

Responsibilities

• Prepare and dispatch trouble orders to service crews to correct hazardous conditions and interruptions in service.
• Dispatch orders to connect, disconnect, repair, remove, install, locate, etc. to proper work centers, crews, planners, and supervisors for completion.
• File and/or log various job authorizations, requisitions, work orders, service orders, and construction schedules.
• Update and maintain City and County clearances for new connections and rewires.
• Check on job schedules and work in progress to assure completion, initiate additional service, reschedule, or advise customers as to status of service as required.
• Type reports and correspondence, open and distribute mail, maintain record keeping systems, and perform similar clerical/office work as required.
• Additional related duties may be assigned; management may assign employees to perform work of lower complexity when appropriate.

Requirements

• Pass clerical aptitude assessment with a score of at least 80% and type 40 WPM.
• High school diploma, GED, or equivalent.
• 3 years general office experience or 2 years Administrative Assistant experience.
• 2 years Customer Service experience.
• Complete the following training modules within 12 months: Negotiating Damage Claims, Metering and Service Entrance Equipment, Connecting and Disconnecting Meters, Handling Medical Accounts in the Field, Cross Meter Investigations, Current Diversion, Electrical Safety in the Home or Small Business, Line Extension Basics, Reading Meter.
• Proficiency in MS Word, Excel, Outlook.
• Strong telephone and face-to-face communication skills.
• Detail-oriented with demonstrated ability to multi-task.

Preferences

• 3 to 5 years experience in a Utility Field Operations environment.
• Familiar with CSS System as well as SAP.
• Two or more years experience as a Group or Administrative Assistant.
• Service Coordinator Progression Program completion.