Service Coordinator

About the Role

DuraServ is looking for a Service Coordinator who dispatches with precision, invoices without error, and keeps every customer call, service order, and parts request moving without a missed beat. This role is the operational nerve center of the branch, connecting customers, technicians, parts suppliers, and management into a single, seamless service experience. Every missed detail has a downstream consequence; every detail handled correctly keeps the branch running as intended.

This is an active coordination function—not a passive administrative role. If you thrive in a fast-paced environment where accuracy matters and no two days look the same, this is your kind of role.

Responsibilities

Customer & Communication

• Answer inbound calls and email communications, providing responsive, professional support and direction on customer inquiries
• Return calls promptly without letting anything fall through
• Review incoming sales and service leads, coordinating delegation to the appropriate person efficiently and without delay
• Serve as a professional point of contact for internal and external customers across every interaction, representing DuraServ with accuracy and follow-through

Dispatch & Coordination

• Schedule and dispatch service calls effectively, matching the right technician to the right job with the right information at the right time
• Accurately prepare service orders by creating entries in the system of record, ensuring every work order is complete, correct, and timely
• Order parts as needed for service work and maintain accurate records related to all parts orders

Administration & Accuracy

• Invoice service work and planned maintenance accurately and on time, ensuring every charge is correct and every invoice is complete before it goes out
• Post vendor invoices for Accounts Payable with the same attention to detail applied to outbound billing
• Process customer credit card payments promptly, ensuring records are secure and filed appropriately
• Conduct warehouse-related duties as assigned and support additional office functions directed by the Operations Manager or Division Vice President

Requirements

• High School diploma or equivalent
• Proficiency with Microsoft Office (Word, Excel, and Outlook) as daily tools in this role
• Strong organizational and communication skills to manage multiple priorities simultaneously without losing quality
• Ability to work in a fast-paced, high-volume environment where responsiveness and accuracy are equally non-negotiable

Preferred Qualifications

• 1–3 years of experience in a service coordination, dispatch, administrative, or operations support role
• Experience with work order management, invoicing, or service administration in a field service or similar environment
• Background in the commercial dock and door, mechanical services, or industrial services industry

Skills

• Organized by instinct, managing multiple service orders, parts requests, dispatches, and communications simultaneously without losing accuracy
• Responsive and professional, returning calls promptly and communicating clearly with customers and technicians
• Detail-oriented, preventing invoicing errors, parts miscommunications, and misfiled records
• Comfortable in a fast-paced environment where priorities shift and urgency is the baseline
• Administratively fluent with Microsoft Office, quick to learn new systems, and maintains records that hold up to scrutiny
• A team anchor, taking responsibility for accuracy, availability, and professionalism that technicians, operations managers, and customers depend on

Benefits

• Full benefits package: medical, dental, vision, and 401K with company match
• Company-provided life insurance, short-term and long-term disability
• A role where your work has immediate, visible impact on the branch and its customers
• A stable, office-based environment at a company that invests in its people
• A path to growth within branch operations for high performers who want to take on more responsibility

This is an on-site role; remote or hybrid work is not available.