Service Coordinator

About the Role

DuraServ is looking for a Service Coordinator who dispatches with precision, invoices without error, and keeps every customer call, service order, and parts request moving without a missed beat. This role is the operational nerve center of the branch, connecting customers, technicians, parts suppliers, and management into a single, seamless service experience. Every missed detail has a downstream consequence; every detail handled correctly keeps the branch running as it should. This is an active coordination function—not a passive administrative role—for those who thrive in a fast-paced environment where accuracy matters and no two days look the same.

Responsibilities

• Customer & Communication
  • Answer inbound calls and email communications, providing responsive, professional support and direction on customer inquiries
  • Return calls promptly without letting anything fall through
  • Review incoming sales and service leads, coordinating delegation to the appropriate person efficiently and without delay
  • Serve as a professional point of contact for internal and external customers across every interaction
• Dispatch & Coordination
  • Schedule and dispatch service calls effectively, matching the right technician to the right job with the right information at the right time
  • Accurately prepare service orders by creating entries in the system of record, ensuring every work order is complete, correct, and timely
  • Order parts as needed for service work and maintain accurate records related to all parts orders
• Administration & Accuracy
  • Invoice service work and planned maintenance accurately and on time, ensuring every charge is correct and every invoice is complete before it goes out
  • Post vendor invoices for Accounts Payable with the same attention to detail applied to outbound billing
  • Process customer credit card payments promptly, ensuring records are secure and filed appropriately
  • Conduct warehouse-related duties as assigned and support additional office functions directed by the Operations Manager or Division Vice President

Requirements

• High School diploma or equivalent (required)
• Proficiency with Microsoft Office—Word, Excel, and Outlook (required)
• Strong organizational and communication skills, managing multiple priorities simultaneously without losing quality
• Ability to work in a fast-paced, high-volume environment where responsiveness and accuracy are non-negotiable
• 1–3 years of experience in a service coordination, dispatch, administrative, or operations support role (preferred)
• Experience with work order management, invoicing, or service administration in a field service or similar environment (preferred)
• Background in the commercial dock and door, mechanical services, or industrial services industry (a meaningful advantage)

Skills

• Organized by instinct, managing multiple service orders, parts requests, dispatches, and communications simultaneously without losing accuracy
• Responsive and professional, returning calls promptly and communicating clearly with customers and technicians
• Detail-oriented, preventing invoicing errors, parts miscommunications, and misfiled records
• Comfortable in a fast-paced environment where priorities shift and urgency is the baseline
• Administratively fluent with Microsoft Office and quick to pick up new systems
• A team anchor, relied upon by technicians, operations managers, and customers to be accurate, available, and professional

Benefits

• Full benefits package: medical, dental, vision, and 401K with company match
• Company-provided life insurance, short-term and long-term disability
• A role where your work has immediate, visible impact on the branch and its customers
• A stable, office-based environment at a company that invests in its people
• A path to growth within branch operations for high performers

This is an on-site role; remote or hybrid work is not available.