Service Coordinator

About the role

DeBra‑Kuempel is seeking a Service Coordinator to provide strong administrative and billing support to an account team while efficiently communicating with and supporting customer needs. The role requires the ability to multi‑task, organize, be punctual and dependable, and perform independently when needed.

Responsibilities

• Work with the account manager and other team members to provide quality, timely service, correspondence, and other support to customers and the corporate office as required.
• Schedule technicians to meet varying customer needs.
• Prepare contracts for implementation, invoicing, and ensure effective communication within the organization to the proper team members.
• Provide quality administrative support, including producing and maintaining letters, invoices, spreadsheets, reports, and other materials as needed.
• Perform effectively and confidently, occasionally without supervision.
• Perform all other duties as required or assigned to support the success of the role and the organization.

Qualifications

• High School Diploma; advanced education preferred.
• Minimum 3 years of recent administrative support experience preferred.
• Minimum 2 years of accounting experience preferred.
• Knowledge/experience within a mechanical contracting firm preferred.
• Excellent proficiency in Word, Excel, PowerPoint, and other Microsoft Office applications.
• Ability to learn other software applications as required.
• Knowledge of AIA forms, certified payroll, prevailing wage, State and Federal forms preferred.
• Strong communication and interpersonal skills; able to interact with all levels of the organization and customers with a positive, engaging, proactive, team‑based style.
• Excellent written and verbal communication skills, a team‑player attitude, and professional appearance.
• Demonstrates integrity, honesty, professionalism, attention to detail, and a commitment to delivering high‑quality work while maintaining the highest ethical standards.
• Self‑motivated and highly organized, with strong communication, analytical, problem‑solving, and relationship‑building skills in a fast‑paced environment.
• Must possess a valid driver’s license.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear, move within the office to retrieve files, and meet with employees in their offices or conference rooms. The employee must be able to work at a computer (reading and keying) for extended periods. The role may require communicating verbally and in writing one‑on‑one, in small groups, and presenting to larger groups. Employees may be required to travel for job‑related business. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The employee may expect to work in a typical office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Health benefits
• Paid time off
• 401(k)
• Tuition reimbursement
• Employee assistance program
• Company discounts
• Additional voluntary supplemental union benefits program for employees covered by a collective bargaining agreement (benefits as negotiated within their specific CBA)