Service Coordinator

About the role

ThermalNetics, LLC is a growth company founded in 1972, employing roughly 90 people and generating annual sales of approximately $110M. Our corporate focus is "creating more comfortable and healthy indoor environments by providing innovative HVAC solutions." We strive to offer the most economical owning experience for our clients, ensuring that the air they breathe in schools, hospitals, commercial buildings, and other spaces is conducive to living happier, healthier, and safer lives. We also prioritize employee growth, fostering a small company environment with big company objectives.

Responsibilities

• Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching Technicians for jobs (startups/repairs, warranty, maintenance).
• Handle customer inquiries and route questions of technical nature to the appropriate resource.
• Track time and attendance for Technicians.
• Cookordination job startups and maintain communication with customers regarding scheduling for the startup and follow-up on jobs in progress/completed.
• Invoice and bill customers.
• Follow up with customers to ensure that payment has been received.
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
• Cookordinate warranty administration process.
• Order parts and track shipments.
• Enter all information and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
• Maintain OSHA logs.
• Answer telephones and greet customers, maintaining professional and courteous customer contact.
• Organize and coordinate inventory process.
• Assist new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9), and responsible for sending to Human Resources on the new employee's first day of employment.
• Gather local prevailing wage rate and send hours worked by Technicians on applicable jobs to Human Resources.
• Provide initial notification of Workers Compensation claims to insurance carrier.
• Maintain filing office equipment (copier, telephone, fax, etc.) for office.

Qualifications

• A High School Diploma or GED.
• 3-5 years of related experience in MEP service field.
• Working knowledge of Microsoft Office Suite.
• Strong written and verbal communication skills.
• Strong organization, problem-solving, and customer service skills.
• Bachelor's degree preferred.
• Experience with Astea or any other service tracking software preferred.