Service Coordinator

Responsibilities

• Work with both internal and external customers to coordinate service work.
• Demonstrate independent judgment by working with customers on issues regarding their service needs, finding ways to solve problems and/or troubleshoot to achieve the desired result.
• Communicate with external customers on a regular basis about job status, operations, customer needs, and more.
• Offer both billing and collections support, which is an integral part of the company's financials.
• Manage all customer service repair work orders from start to finish, including scheduling, tracking, ordering parts, subcontractor management, startup management, warranty management, close-out, and invoicing.
• Maintain great relationships with customers by providing best-in-class customer service and ensuring all service requirements are met.
• All other duties assigned.

Qualifications

• Average of 2 years of related experience in service coordination.
• Associate degree in a related field is preferred.
• Proven experience in service coordination.
• Must have background using Microsoft 365 Suite.
• Knowledge, skills, and abilities:
  • Team player and willing to help others.
  • Strong work ethic.
  • Willingness to ask questions.
  • Strong problem-solving and critical thinking skills.
  • Ability to work under pressure, adapt, and meet deadlines.
  • Self-motivated and can work independently.

Pay

The typical hourly pay rate for this position ranges from $26.45 - $31.25 in Iowa. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.