Service Coordinator

Responsibilities

• Establish a solid rapport with the Service Managers and Technicians within assigned branch to ensure efficient communication.
• Works closely with area manager to help support all facility safety and requirements and needs.
• Provides coordination with dispatch in regard to any type of technician scheduling: advising dispatch that parts have arrived, supports with scheduling and prioritizing follow-ups, provides ETA on parts to required departments.
• Coordinates with purchasing department - works with purchasing to ensure correct parts are ordered when they have questions.
• Maintain and approve tool purchases. Holds purchasing team accountable to ensure all purchase orders are consistently closed.
• Is the liaison between purchasing and vendors to process all returns in a timely fashion and documents all returns to help maintain cost visibility.
• Aid Preventative Maintenance management team to schedule and complete preventative maintenance utilizing pre-selected field resources within branch.
• Responsible for verifying and confirming all parts obtained and current location notes are readily available to field technicians prior to dispatching service.
• Works with area managers and operations manager on all inventory needs such as: coordinate physical inventory, refrigerant management, and monitor, evaluate, and minimize truck stock per truck, manage any replenishment orders, consistently keep track of all obsolete and excess inventories.
• Works with local vendors on the selling of any unneeded inventory.
• Coordinate and support bid process, help with bid approval and submittal where appropriate.
• Order cranes, subcontractors etc.
• Field technician interface for any general administrative issues - works with PM group to ensure schedules are met, assist with approval tool, coordinate with technicians on any missing forms or timecard issues, assist service manager on call schedules.
• On-board new technicians, training, track safety progress of each team assigned and tracking of PPE.
• Coordinates required vehicle testing and training at hire and annually, schedules technicians annually to attend after one of the monthly meetings to standby and attend their annual training day.
• Create and maintain departmental website and databases.
• Performs work with awareness of process improvement and notifying Operations Leaders of any potential or existing issues.
• Embody the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).

Qualifications

• High school diploma or GED
• 2-3 years of work experience
• Excellent customer service skills with both internal and external customers.
• Ability to communicate effectively, both verbally and in writing.
• Proficiency with Microsoft office automation products such as Word, Excel.
• Detail-oriented.
• Ability to work independently and in a team-oriented environment.
• Proficient typing skills to properly document dictation to update systems.
• Understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, etc.