Service Coordinator

Founded in 1975, CONAM Management operates in 10 states, across 26 key metropolitan markets, supporting over 60,000 apartment units of both affordable and conventional housing. Our growing team of over 1,700 associates is dedicated to maintaining and enhancing the quality of life for our residents. At CONAM, we foster a collaborative, team-oriented culture where our associates thrive and are valued for their expertise and commitment.

About the role

We are seeking a Service Coordinator to join our team at Park View Terrace in Poway, CA. In this role, you will identify community resources, organize resident training and outreach programs, serve as a liaison with outside social service agencies, and assist residents through property rehabilitation transitions.

Responsibilities

• Resident Outreach & Support: Identify, research, and establish relationships with reputable community organizations and agencies that offer vital resources to residents. Conduct outreach to connect individuals and families with needed assistance and serve as a resident advocate.
• Resource Management: Develop and maintain a comprehensive resource guide/manual detailing available community programs and services. Create and distribute monthly activity calendars.
• Rehabilitation & Transition Support: Coordinate logistics and communications for residents during property rehabilitation projects, including assisting with moving materials, schedules, and temporary housing transitions. Serve as a liaison between residents, construction, and development teams.
• Community Events & Education: Plan, schedule, and facilitate monthly resident meetings, educational workshops, and training opportunities on various topics. Host guest speakers to address resident inquiries and needs.
• Compliance & Reporting: Prepare monthly reports documenting services provided, cases managed, and program effectiveness to ensure compliance with Tax Credit Allocation Committee (TCAC) requirements.
• Other duties as assigned.

Requirements

• 1+ years of administrative, social services, or customer service experience preferred.
• Experience working within affordable housing, Tax Credit (TCAC/LIHTC), or resident services programs is a plus.
• Demonstrated excellence in customer relations, interpersonal communication, and resident advocacy.
• Strong organizational skills with the ability to manage multiple priorities, keep detailed records, and work independently.
• Solid problem-solving abilities and effective oral and written communication skills.
• Pool support and/or chemical monitoring experience preferred, but not required.
• Physically able to lift and carry items weighing up to 25 pounds.

Benefits

• Medical, dental, and vision insurance
• Pet insurance
• Life insurance and identity theft protection
• Paid sick and vacation time
• 401(k) plan with company match
• Flexible Spending Accounts (FSAs)
• Employee Assistance Program (EAP)
• Additional perks: Service award days, floating holiday, early earned wage access, and more

Pay

$23.00 - $25.00 per hour

Schedule

Thursday - Monday from 8:00 AM - 5:00 PM

This position is contingent upon passing a background check, employment verification, and drug screening. CONAM will consider qualified applicants with criminal histories in a manner consistent with the requirements of the law.