Service Coordinator

About Us

CCI is a nationwide full-service real estate platform focused on acquisition, asset management, property management, and development. Our current property portfolio consists of around 8,000 apartments and townhomes, with a focus on providing affordable housing for seniors and persons with disabilities. We also own and manage a diverse and growing portfolio of other real estate assets covering traditional multifamily rentals, office, and light industrial uses. CCI employs around 400 Teammates in 30 states across the country and we are growing.

We value excellent communication and collaboration, and we reward those who challenge the status quo to find better ways of doing things. We believe that people learn best by doing—so although we offer a full range of classroom learning and structured training paths, we prioritize hands-on experience and self-directed development.

About You

As a Service Coordinator at CCI, you play a crucial role in enhancing the quality of life for our affordable housing residents by connecting them to community resources and services. You are an experienced, confident, and capable case manager, comfortable assessing needs and implementing service plans. You’re well versed in juggling multiple competing priorities and able to react and recalibrate quickly without missing a beat as situations evolve.

You are passionate about resident services delivery to our residents living in our affordable housing communities, promoting quality of life and ensuring a diverse offering of services and educational opportunities on-site and virtually. You excel at professional networking and have a strong interest in developing collaborative relationships with outside services and agencies. You are familiar with social work and case management best practices and understand basic case documentation. You are an excellent communicator and able to build trust and engagement with residents.

Responsibilities

• Service Design & Delivery: Provide excellent services to residents and teammates, documenting your work. Lead by example, aligning with our goals and values. Foster a culture of responsibility and ownership. Educate about our programs and collaborate with outside agencies. Build a strong network of community resources through local engagement.
• Case Management: Manage a caseload, conducting assessments and developing service plans. Coordinate referrals and services, including crisis response and advocacy for fair access. Ensure lease compliance and offer education on various topics. Maintain accurate records, handling confidential information according to laws and company policies.
• Customer Service & Service Standards: Provide top-notch customer service to residents, teammates, and the community. Organize community programs for socialization and engagement. Maintain clear and timely communication with stakeholders. Address complaints and ensure compliance with regulations and company policies.

How to Succeed in This Role

• Take initiative: Understand the goal, develop, and deliver a plan.
• Be Inquisitive: Ask good questions and challenge the status quo to find better ways to do things.
• Be Tech-savvy: Leverage technology to help increase efficiency and optimize organizational and individual performance.
• Be a Good Communicator: Communicate effectively with stakeholders at all levels, verbally and in writing.
• Be Detail-oriented: Understand and appreciate the importance of details while seeing the big picture.
• Be Flexible: Willing to go above and beyond and adapt quickly to changing circumstances.

Requirements

• Bachelor’s degree in Social Work, Gerontology, Psychology, Counseling, or a related field or 5 years’ experience in social service case management delivery; master’s degree preferred.
• Prior experience working with a Senior population is helpful.
• Some supervisory experience may be desirable.
• Computer literacy is required.

Benefits

• 10 holidays per year
• Paid Time Off (PTO)
• Medical, dental & vision insurance
• Basic life insurance & supplemental benefits
• HSA/FSA
• Employee Assistance Program (EAP)
• 401(k) Plan
• Other rewards throughout the year

We offer a comprehensive compensation and benefits package, a commitment to work-life balance, and ongoing career development opportunities.