Service Coordinator

About the role

CCI is a nationwide full-service real estate platform focusing on acquisition, asset management, property management, and development. Our current property portfolio includes approximately 8,000 apartments and townhomes, dedicated to providing affordable housing for seniors and persons with disabilities. We also manage a diverse portfolio of other real estate assets, including traditional multifamily rentals, office, and light industrial uses. CCI employs around 400 Teammates across 30 states, with a focus on growth and excellence.

Responsibilities

• Provide excellent services to residents and teammates, documenting your work.
• Lead by example, aligning with our goals and values.
• Foster a culture of responsibility and ownership.
• Educate about our programs and collaborate with outside agencies.
• Build a strong network of community resources through local engagement.
• Manage a caseload, conducting assessments and developing service plans.
• Cook up referrals and services, including crisis response and advocacy for fair access.
• Ensure lease compliance and offer education on various topics.
• Maintain accurate records, handling confidential information according to laws and company policies.
• Provide top-notch customer service to residents, teammates, and the community.
• Organize community programs for socialization and engagement.
• Maintain clear and timely communication with stakeholders.
• Address complaints and ensure compliance with regulations and company policies.

Requirements

Qualifications include a Bachelor’s degree in Social Work, Gerontology, Psychology, Counseling, or a related field, with 5 years of experience in social service case management delivery. A Master’s degree is preferred, and prior experience working with a Senior population is helpful. Some supervisory experience may be desirable. Computer literacy is required.

Qualifications

• Bachelor’s degree in Social Work, Gerontology, Psychology, Counseling, or a related field or 5 years’ experience in social service case management delivery; master’s degree preferred.
• Prior experience working with a Senior population is helpful.
• Some supervisory experience may be desirable.
• Computer literacy is required.

Skills

Skills include taking initiative, being inquisitive, being tech-savvy, being a good communicator, being detailed-oriented, and being flexible.

Benefits

Benefits include 10 holidays per year, Paid Time Off (PTO), medical, dental, and vision insurance, basic life insurance & supplemental benefits, HSA/FSA, Employee Assistance Program (EAP), 401(k) Plan, and other rewards throughout the year.

Pay

Compensation and benefits package provided.

Schedule

Work schedule details not specified.