Service Coordinator

Overview

Big O Service Coordinators coordinate shop operations and perform sales and operational duties in an accurate and timely manner in accordance with all company programs, policies, and procedures.

Responsibilities

• Inspect vehicles and review vehicle owner’s manual maintenance requirements to prioritize and promote needed products and services with customers and management
• Effectively promote sales through explaining the benefits of products and services, implementing promotions and sales, and using suggestive selling techniques
• Prepare necessary sales documentation such as warranties, service agreements, and the recording and registration of tire sales
• Promote sales through explaining benefits of service and products to customers
• Conduct efficient and accurate sales transactions; notify supervisor of any sales, cash or operating discrepancies
• Manage ticket average and profitability and assist store manager in meeting company expectations
• Receive and dispatch telephone calls in accordance with company policy
• Provide fast and friendly customer service, handling customer questions and complaints courteously and efficiently per company policy
• Protect company assets by properly cleaning, maintaining, and storing tools and equipment
• Clean facilities, maintaining internal and external store appearance to comply with Big O Tires standards
• Safely operate customer vehicles with automatic and manual transmissions, moving vehicles as needed to, and away from, service areas
• Drain oil and change oil filters; lubricate vehicles; install, rotate and balance tires and properly torque wheels; check and fill various fluids; check and replace various filters and lights
• Properly check in vendors, receive merchandise, and stock shelves
• Timely complete daily Today’s Class Technician and other required training
• Absorb and apply new concepts and use technical materials
• Operate a computer and other office productivity machinery
• Perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages and making change
• Remain in a stationary position (standing and/or driving) for up to nine hours per shift
• Maintain physical stamina and strength to lift, carry, push, pull, bend, stoop, kneel, climb, and reach
• Move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds
• Assist in the proper training of new employees as needed

Requirements

• 17 years of age (with parental consent) or older
• Ability to learn new concepts and use technical materials
• Ability to consistently operate a computer and other office productivity machinery
• Ability to demonstrate accuracy and thoroughness to ensure quality work
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, averages and percentages and making change
• Ability to safely operate automatic and manual transmission vehicles
• Availability to work holidays, weekends, and after regular business hours as needed
• Ability and willingness to work with hazardous materials
• Ability and willingness to work in outdoor weather conditions
• Ability and willingness to comply with Personal Protection Equipment (PPE) regulations
• Vision, hearing, speech, and the ability to detect odors
• Ability to remain in a stationary position (standing and/or driving) for up to nine hours per shift
• Ability to move and position self to move and retrieve product and supplies from shelves, under counters, or stacks of inventory weighing up to 75 pounds
• Valid driver’s license
• Ability to speak, read, write, and understand the English language to communicate accurately and effectively with customers, coworkers, and supervisors
• Ability to meet company requirements including successful pre-employment screenings
• Legal authorization to work in the United States of America

Preferred Skills

• High school diploma or GED equivalent
• One year or more of experience in an automotive shop environment
• Strong verbal communication skills
• Ability to work both independently and in a team environment
• Ability to work at a fast pace
• Sales abilities
• Ability to prioritize and plan work activities using time efficiently
• Ability to manage multiple tasks and projects

About Mfa Petroleum Company

MFA Petroleum is a subsidiary of MFA Oil Company, a farmer-owned cooperative founded in 1929. MFA Petroleum operates Break Time convenience stores in Missouri and a Big O Tires franchise in Missouri, Arkansas, and Kansas. MFA Oil supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. MFA Oil also operates BluSphere Energy, a solar panel installation company, and APM, a wholesale fuel distributor.

Benefits

Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions, including competitive wages, paid time off, paid company holidays, and the opportunity for eligible employees to share in company success through profit sharing and/or performance incentives. Health benefits include medical, dental, vision, an employee assistance program and company-paid life insurance, and short- and long-term disability. Our retirement benefits include a 401(k) plan with a company match offering pre-tax and Roth options.

Company Culture

The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built. Put Customers First, Respect Everyone, Provide Excellent Service, Deliver on Your Promises, Give Your Best, Do the Right Thing, Take Ownership, and Act with Empathy. Growth & Development opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.