Service Coordinator

Roles and Responsibilities

• Secure purchase orders for service work and verify terms and conditions with customers.
• Maintain (edit as needed) scheduled service orders in SAP and other systems including Invoicing.
• Track and file relevant paperwork for service jobs that are entered.
• Order, track, follow up and expedite parts as needed including creation of Vendor Purchase Orders.
• Create expedite tickets in system for critical orders needing attention.
• Aid in maintaining service plan orders with updating status for scheduling jobs based on parts movement.
• Maintain and verify contact information for customer accounts is accurate and updated.
• Update customers on order progress and long lead times on a case-by-case basis.

Service Scheduling

• Receive incoming calls for service breakdowns, service plan scheduling, tech support calls, and schedule field service jobs in the Planning Board system.
• Work with the Service Manager to coordinate the activities of the Service Department and maximize Service Technician utilization.
• Confirm service schedules with customers.
• Serve as the information liaison between the Service Manager, Service Technicians, and customers – providing regular updates to customers regarding service that is in process.
• Manage and control work in progress.
• Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Qualifications

• Minimum of two years of relevant service coordination and/or dispatch experience.
• High School diploma, some college preferred.
• Must be able to work independently and have excellent organizational, interpersonal, verbal and written communication, and problem-solving skills.
• Must be able to manage multiple priorities with flexibility, a positive attitude, and a strong commitment to customer service.
• Must be proficient in Microsoft Office, including Word and Excel.
• Experience with SAP preferred.
• Experience with contract planning.
• Basic Mechanical Knowledge preferred.

Benefits

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan.
• Health insurance/ Dental insurance/ Vision insurance.
• Competitive Paid time off.
• Life & Disability insurance.

Pay

Salary range: $60K - $72K based on knowledge, skills and experience; “Geographically adjusted”

Schedule

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our office Houston, TX.

Contact Information

Talent Acquisition Team: Joseph Coleman