Service Control Manager - AVP

About the role

At Barclays, our vision is to redefine the future of banking and help craft innovative solutions. As a Service Control Manager - AVP, you'll play a central role in safeguarding the stability and performance of critical services that support the bank’s core business lines, including Retail, Corporate, Private and Wealth, Cards, and Investment Banking.

Responsibilities

• Solving complex operational issues using structured analysis and critical thinking
• Event management tools and practices for monitoring enterprise technology environments
• IT service management disciplines including Incident, Problem, and Change Management
• ITIL frameworks and service management best practices
• Communicating effectively with technical and business stakeholders, including senior audiences
• Analysis and improvement of service delivery processes to identify blocks, implement automation solutions to streamline workflows and ensure processes align to relevant regulatory requirements
• Development of detailed reports on service performance and trends and communicate key findings to relevant stakeholders to support decision making and promote a culture of security awareness
• Development and maintenance of stakeholder relationships, including business units, technology teams, control functions, and service providers, to align service delivery processes and effective communication

Requirements

• Solving complex operational issues using structured analysis and critical thinking
• Event management tools and practices for monitoring enterprise technology environments
• IT service management disciplines including Incident, Problem, and Change Management
• ITIL frameworks and service management best practices
• Communicating effectively with technical and business stakeholders, including senior audiences
• Understanding of Retail Banking, Cards, or Investment Banking services
• Managing and coordinating major incident processes and service recovery
• Experience with enterprise monitoring and event platforms such as Netcool, ServiceNow, AppDynamics, Elastic, ThousandEyes, or Observe

Qualifications

• Solving complex operational issues using structured analysis and critical thinking
• Event management tools and practices for monitoring enterprise technology environments
• IT service management disciplines including Incident, Problem, and Change Management
• ITIL frameworks and service management best practices
• Communicating effectively with technical and business stakeholders, including senior audiences
• Understanding of Retail Banking, Cards, or Investment Banking services
• Managing and coordinating major incident processes and service recovery
• Experience with enterprise monitoring and event platforms such as Netcool, ServiceNow, AppDynamics, Elastic, ThousandEyes, or Observe

Skills

• Solving complex operational issues using structured analysis and critical thinking
• Event management tools and practices for monitoring enterprise technology environments
• IT service management disciplines including Incident, Problem, and Change Management
• ITIL frameworks and service management best practices
• Communicating effectively with technical and business stakeholders, including senior audiences
• Understanding of Retail Banking, Cards, or Investment Banking services
• Managing and coordinating major incident processes and service recovery
• Experience with enterprise monitoring and event platforms such as Netcool, ServiceNow, AppDynamics, Elastic, ThousandEyes, or Observe

Benefits

• Competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances
• Incentive award

Pay

Minimum Salary: $125,000
Maximum Salary: $170,000

Schedule

Full-time

Location

Whippany, NJ