Service Manager

Leadership Responsibilities

• Supports RV Retailer’s Core Values, Leadership Qualities, and Mission and Vision.
• Communicates effectively to set clear vision, direction, and goals for the team.
• Motivates the team to achieve key goals and performance expectations.
• Ensures accountability from individuals and teams to meet goals and win!
• Leads by example on the front lines with customers and associates.
• Fosters an environment where the team feels comfortable approaching leadership with ideas and issues.
• Recruits, retains, and develops talent through coaching and training.
• Invests in the people they lead, ensuring they feel valued and connected to the company vision.
• Drives a culture of exceptional customer experience.

Operational Responsibilities

• Works closely with market, region, and executive leaders in areas of Service, Parts, Marketing, Human Resources, and Accounting.
• Enforces company procedures.
• Maximizes productivity levels of Service Technicians and Service Advisors.
• Maintains effective and productive shop structure.
• Trains and develops staff for growth and increased performance.
• Supports customer pay sales and other growth initiatives in service and parts.
• Maintains proper staff levels to benchmark metrics.
• Manages and maintains store controllable expense elements.
• Analyzes the business and develops action plans to improve performance.
• Provides strong service leadership.
• Drives business by example with a high degree of involvement in day-to-day processes.
• Regularly coaches and trains associates.
• Maintains a clean, well-organized service shop, office, and parts retail area.
• Resolves customer complaints to maximize customer satisfaction.

Benefits

• We offer a comprehensive benefit package including medical, dental, vision, disability, FSA’s, and life insurance.
• We also provide paid time off, 401k, and an employee assistance program.