Service Contracts Coordinator

About the role

As a Service Contracts Coordinator, you will play a key role in supporting the lifecycle of service agreements and ensuring delivery against customer commitments. You will work cross-functionally with service, sales and external partners to manage contracts, coordinate service execution and drive a high level of customer experience.

What Will You Do?

• Manage service contracts, warranties and customer entitlements (SLAs), ensuring accuracy and compliance
• Coordinate preventive maintenance (PM) and service activities with customers and delivery partners
• Track Contact renewals, expirations and extensions: proactively support renewal planning
• Prepare and manage time & material (T&M) quotes, including scope validation and partner coordination
• Support RFQ processes and collaborate with external service providers to meet customer requirements
• Review service documentation to ensure work performed aligns with contractual scope
• Validate partner invoices against purchase orders and support the invoicing process
• Monitor service delivery performance to ensure on time execution and SLA adherence
• Serve as a primary point of contact for customer inquiries via phone, email and service systems

Qualifications

• Associate or bachelor's degree in business, Operations, or related field preferred
• 2+ years of experience in service coordination, contracts administration, or customer support
• Experience with ERP/CRM systems (e.g. Acumatica, SAP, Salesforce) preferred
• Strong organizational skills with the ability to manage multiple priorities
• Excellent communication skills and customer-focused mindset
• High attention to detail with strong problem-solving capabilities

Key Competencies

• Customer first mindset
• Accountability and ownership
• Collaboration across teams and partners
• Ability to prioritize and work in a fast paced, dynamic environment
• Process discipline and data accuracy

Pay

USD 68,000 - USD 102,000 per year, including base pay and short-term incentives. Individual pay is determined by performance, knowledge, job-related skills, experience, and relevant education or training.

Benefits

• Medical (with member reward points), dental, vision, and basic life insurance
• Benefit Bucks
• Flexible work arrangements
• Paid family leaves
• Well-being programs
• 12 holidays per year and 15 days of paid time off per year
• Company share ownership and 401(k) with match
• Performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera
• Volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits