Service Coach (Bubba's 33 - Harrell/Lilly Markets - Indiana, Iowa, Kentucky, Michigan, Ohio, & Tennessee)

About the role

The Service Coach partners with the Managing Partners, Store Managers, Training Coordinators, Regional Service Coaches and Market Partners to support Legendary Service, Training and People Development in each of their markets.

Responsibilities

• Develops Managers: Coaches and supports Leader at the Door and Leader at To-Go
• Coaches Service Managers on opening and shift routines
• Coaches Service Managers on proper scheduling, team sheet and staffing pars
• Partners with Service Managers, Assistant Managers, Key Hourlies, Training Coordinators to support and develop legendary service, training, and people development
• Partners with Service Manager to ensure passion, partnership, integrity and fun w/purpose are executed on each shift
• Collaborates with a team to develop the curriculum and planning of Mission Statement Universities (MSUs) and Service/Kitchen Manager Universities (SMU/KMUs)
• Coaches and provides training for all stores to help implement new technology tools to enhance the performance and efficiency of stores
• Creates, facilitates, and teaches training workshops for LAD, LATG, MIT training, and other hourly functions
• Training Coordinator (TCs) Development: Partners with store managers to develop Back-of-House and Front-of-House Training Coordinators
• Teaches and supports both Back-of-House and Front-of-House training systems
• Teaches and role models the Texas Roadhouse’s method of training; Tell, Show, Do, and Review
• Drives the Champs program in Back-of-House and Front-of-House
• Aids in the development and training of teams to teach the Texas Roadhouse Train the Trainer class
• Set quarterly goals with TCs that align with the Management team’s goals
• Partners with Service Manager and Kitchen Manager on planning and facilitating quarterly trainer meetings and outings
• New Store Openings: Partners with store managers to develop new store opening coordinators and trainers
• Interviews and hires all opening trainers and compiles training team for all new store openings
• Supports opening management teams in their preparation for the opening, during and after the opening process
• Conducts evaluations of opening trainer staff
• Cross-trains opening trainers and oversees their development
• Training Centers: Assists in the selection and development of each Market Partner’s Training Center
• Conduct training center validations
• Works with the Training Center’s management teams to validate all facets of operations are being taught
• Validates that the Manager in Training’s (MIT) schedules fulfill current training guidelines
• Partners with the Training Center during MIT orientation
• Coaches all Training Center Managers to ensure they understand the proper use and execution of the Manager in Training (MIT) workbook
• Other Responsibilities: Partners with Service Manager and Kitchen Manager on planning and facilitating quarterly trainer meetings and outings, content for conference calls and round tables
• Creates, facilitates, and teaches training workshops for LAD, LATG, MIT training, and other hourly functions
• Coaches and provides training for all stores to help implement new technology tools to enhance the performance and efficiency of stores
• Support Host systems
• Role Model and train Texas Roadhouse’s Operational Goals, Kent’s Top Ten and Mission Statement
• Aid in the selection of Service Manager of the quarter
• Aid with alcohol training and compliance for all stores
• Ensure proper sanitation and safety guidelines are met and adhered to in all stores
• Partners with the People Department to educate all managers, keys and MIT’s on how to properly interview, select and conduct reference checks on legendary applicants
• Lead and participate in conference calls
• Leader of culture and fun through the training and development of Texas Roadhouse
• Regularly monitors and manages budget to ensure it remains on track
• Bridge support between support center and field

Qualifications

• Education: High school diploma or GED required, Associate’s or Bachelor’s degree preferred
• Experience: Minimum 2 or more years of restaurant management experience preferred
• Computer Skills: All Microsoft programs
• Certificates and Licenses: Serve Safe Certified
• Other Skills: Excellent understanding of the role and job description of a Service Manager, Key Hourly, and Training Coordinator
• Must be organized, detail oriented, and self-motivated
• Flexibility with partnerships and schedules
• Good communication and listening skills are a must
• Excellent understanding of our culture and core values