Service Clerk

Description Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Responsibilities Fields internal and external customer inquiries to the Service DepartmentOpens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoicedMaintains the service library with current information (for example, files bulletins, manuals, multimedia, etc.) under the direct supervision of the Service ManagerMaintains Service Department filing and recordsUpdates customer profiles using equipment, hours, or other information from the customer work ordersMaintains accessories and supplies and prepares replacement ordersMay prepare Service Technician efficiency reportsMay process warranty and/or product improvement claims including the computation of charges, submission and follow-upMaintains a safe working environment and adheres to company safety program at all timesPerforms other job duties as assigned Requirements Experience, Education, Skills and Knowledge: Basic knowledge of accounting practicesAbility to use standard desktop load applications such as Microsoft Office and internet functionsKnowledge of office proceduresGeneral understanding of mechanical/technical terms is preferredAssociate degree or equivalent experience Pay Range: $18.00 - $25.00 per hour Benefits: We offer a competitive wage and benefit package including health, dental, vision, life, disability, accident, and critical illness insurance along with paid time off, 401(k), cell phone allowance, safety item reimbursements, AHW branded clothing, and training.