Service Center Systems Administrator II

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: About the role (description of opportunity). Responsibilities (list of duties). Requirements (Required Education, Experience, & Skills). Qualifications maybe same as Requirements? The posting also has Preferred Education, Experience, & Skills (preferred). Could treat as Qualifications? Or separate? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Skills). They gave list of possible headings. We need to decide which sections to include based on content. We have: - About the role: description of opportunity (first paragraph). Yes. - Responsibilities: list of duties (primary scope of duties). Yes. - Requirements: Required Education, Experience, & Skills (the list). Yes. - Qualifications: maybe Preferred Education, Experience, & Skills? Could be Qualifications. Or we could treat Preferred as Qualifications. - Skills: maybe separate list of specific technical skills? The posting includes many skill details within Requirements and Preferred. Could combine into Skills section? But we already have Requirements covering skills. The instruction says prefer few substantive sections over many thin ones. So we might combine Requirements and Qualifications into one? But they said use headings for those categories if content exists. We have both Required and Preferred. Could make two sections: Requirements (required) and Qualifications (preferred). That seems appropriate. - Benefits: Yes, there is Employee Benefits paragraph. - Pay: Yes, Pay Information with salary range. - Schedule: The posting mentions willingness to work nights, days, weekends/holidays on-site, not remote/hybrid. So schedule info exists: 24/7 shift work, nights, days, weekends/holidays. So we can include Schedule section. Thus we will output sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Skills? Actually we have Skills covered in Requirements and Qualifications; maybe we don't need separate Skills. But we could still include Skills if we want to list specific technical skills extracted. However that would be duplicative. The instruction: prefer few substantive sections over many thin ones. So we should avoid Skills if its content is already covered. So we will omit Skills. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule. Now we need to format:

for each heading. Use

• for any list of duties/requirements/benefits. Use

  for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc. We need to extract content. Let's parse the posting. First paragraph: "Job Description We have a new, excellent opportunity for an Network/Systems Administrator to fulfill a role in our TechOne Service Center providing 24/7 Tier 2 Technical Helpdesk and operational support for the Executive Office of the U.S. Attorneys. The primary scope of duties include: Provide 24/7 remote, over-the-phone administration, support, and technical assistant to EOUSA and USAO IT Systems Manager Staff in 94 US Attorney Offices.Provide 24/7 managing and monitoring of critical IT infrastructure in a Network Operations Center environment. We are looking for qualified individuals who are willing to work nights, days, and/or weekends/holidays on-site within our TechOne Service Center in Columbia, SC. This position is not a remote or hybrid position; however it is a wonderful growth opportunity for someone who also craves working alongside some of our best and brightest network technology professionals." We need to separate About the role (maybe first paragraph up to "The primary scope of duties include:"? Actually the "primary scope of duties include:" starts responsibilities. So About the role could be: "We have a new, excellent opportunity for an Network/Systems Administrator to fulfill a role in our TechOne Service Center providing 24/7 Tier 2 Technical Helpdesk and operational support for the Executive Office of the U.S. Attorneys. We are looking for qualified individuals who are willing to work nights, days, and/or weekends/holidays on-site within our TechOne Service Center in Columbia, SC. This position is not a remote or hybrid position; however it is a wonderful growth opportunity for someone who also craves working alongside some of our best and brightest network technology professionals." But we need to keep the duty sentences separate for Responsibilities. Thus About the role: first sentence before duties, plus the willingness to work etc. We'll include that. Responsibilities: list of duties: "Provide 24/7 remote, over-the-phone administration, support, and technical assistant to EOUSA and USAO IT Systems Manager Staff in 94 US Attorney Offices." and "Provide 24/7 managing and monitoring of critical IT infrastructure in a Network Operations Center environment." We could also include other duties mentioned later? The posting includes many skill expectations but those are requirements not duties. So responsibilities just those two bullet points. Now Requirements (Required Education, Experience, & Skills): The block after "Required Education, Experience, & Skills At a minimum, the qualified candidates must possess:" then a list with semicolons and parentheses. Need to preserve all detail. Let's extract: - 6 years IT customer support experience in a Windows Active Directory environment of a similar size and scope to the EOUSA requirement; (OR) - 6 years of experience in a Computer, Windows Active Directory, network, IT operations, and IT hardware support in an IT environment; (AND) - Minimum 2 years IT customer support experience. - Microsoft Technology Associate (MTA) IT Infrastructure certification - Solid working knowledge of SolarWinds application, networks, servers, and other desktop applications. - Ability to multitask while monitoring and working through issues on both phone calls and emails. - Ability and knowledge to perform primary steady-state administration, monitoring of enterprise management systems, maintaining systems, troubleshooting issues, correcting problems, installing system security patches, patch management, hardware and software upgrades, data storage, data retrieval, backup job creation, backup job modification, backup job verification, data replication, system optimizations, updating documentation, and providing research assistance for problem resolution involving configuration issues or other conflicts. - Knowledge and experience supporting steady-state, enterprise-wide SCCM deployments. - Knowledge and experience monitoring, supporting and utilizing enterprise management. applications and tools such as, but not limited to HP SIM, SolarWinds, CommVault, vCenter, NICE Vision Control Net, EVOIP Nagios monitoring, SCCM, SCSM, SCOM, Splunk, Cisco PRIME, Dell OpenManage Essentials, customized SharePoint sites. - Knowledge, expertise, and technical proficiencies providing steady-state support for an enterprise-wide Microsoft Active Directory infrastructure. Thorough understanding of enterprise-level server software including the latest Microsoft Server technologies to include associated hardware and software. Ability to manage and perform enterprise-wide upgrades and changes systematically and regularly. Ability to monitor systems for potential problems and resolve issues promptly. Ability to monitor systems and activities to ensure compliance with enterprise-wide standards. Ability to manage AD/DC components, such as DNS, Organizational Units, AD Sites and subnets, GPOs, ACLs, accounts/passwords, create accounts, disable accounts, delete accounts, add DC Groups, and perform system backup/recovery operations. - Ability and knowledge to perform secondary administration providing steady-state monitoring of systems, access control, hardware installations, wiring/cabling support, equipment rack re-locations, power source support, backup media rotations, etc. This assistance could also include installations/upgrades, OS configurations, problem resolution, and system administration or recovery with the direct guidance of the remote staff. - Knowledge and experience in supporting steady-state systems Backup, Restore, and Recovery procedures. - Knowledge and experience with the following: Userlock Airwatch CloudCommVault CloudStorage (Panzura & CTERA) SCCM (MECM) Quarantine VDI / VMWare Horizon Solarwinds VRTX BigFix Trellix Cisco AnyConnect Exchange Admin Center ProofPoint Printer Configuration Aruba Airwave Aruba Clearpass SPDR Splunk vSphere Networking / Switch Commands We need to keep as list items. Some items are long sentences; we can keep as

• each. Now Qualifications (Preferred Education, Experience, & Skills): "A current / active Secret or Top Secret clearance is desired." That's the only preferred item. Could also include maybe nothing else. So we will list that as a qualification. Now Benefits: paragraph after "Employee Benefits: At BAE Systems, we support our employees..." We'll keep that as prose

  . Could also bullet list? It's a paragraph describing benefits. We'll keep as

  . Pay: "Pay Information Full-Time Salary Range: $63662 - $108225 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience." We'll keep as

  . Schedule: The posting mentions willingness to work nights, days, and/or weekends/holidays on-site; also 24/7 remote support; not remote/hybrid. So schedule: "Willing to work nights, days, and/or weekends/holidays on-site within our TechOne Service Center in Columbia, SC. This position is not a remote or hybrid position; 24/7 shift work." We'll create a

  summarizing. We must not repeat job title as heading. Not include Job ID etc. Now produce HTML fragment. We'll need to ensure proper nesting: each section:

  About the role

  ...

  etc. For lists:

  Responsibilities

  • ...
  • ...
  Similarly for Requirements, Qualifications, Benefits (maybe just

  ), Pay (

  ), Schedule (

  ). Check for any duplicated lines: we should avoid repeating same content. Now craft the content precisely. About the role paragraph: Combine sentences: "We have a new, excellent opportunity for a Network/Systems Administrator to fulfill a role in our TechOne Service Center providing 24/7 Tier 2 Technical Helpdesk and operational support for the Executive Office of the U.S. Attorneys. We are looking for qualified individuals who are willing to work nights, days, and/or weekends/holidays on-site within our TechOne Service Center in Columbia, SC. This position is not a remote or hybrid position; however it is a wonderful growth opportunity for someone who also craves working alongside some of our best and brightest network technology professionals." Make sure to keep "Network/Systems Administrator" as originally "an Network/Systems Administrator" but we can correct grammar? We should preserve original wording but not invent. The original: "We have a new, excellent opportunity for an Network/Systems Administrator to fulfill a role..." That's slightly off but we should keep as is? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Changing "an Network" to "a Network" is a minor edit but could be considered altering. Safer to keep original text exactly. However we can keep the original phrase: "for an Network/Systems Administrator". That's okay. Thus About the role: keep exactly: "We have a new, excellent opportunity for an Network/Systems Administrator to fulfill a role in our TechOne Service Center providing 24/7 Tier 2 Technical Helpdesk and operational support for the Executive Office of the U.S. Attorneys. We are looking for qualified individuals who are willing to work nights, days, and/or weekends/holidays on-site within our TechOne Service Center in Columbia, SC. This position is not a remote or hybrid position; however it is a wonderful growth opportunity for someone who also craves working alongside some of our best and brightest network technology professionals." Now Responsibilities: two bullet points exactly as in text: "Provide 24/7 remote, over-the-phone administration, support, and technical