Service Center Manager I (JAX)

Responsibilities

• Supervise, lead and direct the terminal operations including loading and unloading of freight, customer service functions, facilities management and all other aspects of managing a service center.
• Review, monitor and control all operations for the service center.
• Create driver route assignments and dispatch drivers in a manner that optimizes assets both equipment and driver.
• Interface with Linehaul Operations to ensure timely arrivals and departures.
• Aid linehaul operations with day-to-day optimization at the service center level.
• Ensure that trailers are loaded and unloaded to meet service requirements.
• Manage, direct and train dockworkers in warehouse operations.
• Create and assign work schedules.
• Maintain proper staffing to support operations based on freight volumes.
• Adjust work schedules and staffing levels as needed to optimize profits while meeting service requirements.
• Ensure equipment is properly maintained.
• Maintain preventive maintenance on Company equipment is done on schedule.
• Cook up and coordinate repair and replacement of equipment as needed.
• Ensure Service Center is properly maintained.
• Identify and negotiate vendor agreements for Service Center.
• Identify and coordinate needed repairs.
• Analyze structure, methods and performance of service center operations to ensure compliance with standard operating procedures.
• Participate in conference calls and facilitate training and onboarding procedures.

Qualifications

• Four-year degree in Transportation Management or other relevant education and minimum of two (2) years supervisory experience in a facility of similar scope; or at least 5 years of relevant supervisory experience.
• Strong interpersonal skills and the ability to lead, manage, coach and develop subordinates.
• Effective written and verbal communication skills.
• Understanding of transportation and LTL Operations required, floor covering industries experience is preferred.
• AS400 experience preferred.
• Forklift certification preferred.
• Candidates must have proven leadership experience.
• Thorough knowledge of LTL Industry, DOT Rules and Regulations, OSHA Laws, Hazardous Materials Regulations, NMFC and Tariff Rules, and company policies and procedures, preferred.
• Strong Organizational / Communication/ and Logistical skills with solid problem-solving abilities.
• Knowledge of all aspects of ensuring quality freight handling techniques preferred.
• Computer skills and be proficient with Microsoft Office products.
• Knowledge of the city and surrounding areas.
• Previous Service Center Management experience in the LTL industry is STRONGLY preferred.