Service Center Manager

Job Responsibilities

• Managing internal service center operations to meet/exceed P&L objectives
• Championing the development of leadership competencies that drive individual and team goals
• Maintaining customer and shipment metrics, including time to fill, expediting orders, and quoting
• Developing, implementing, and monitoring programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service – as well measuring the results
• Hiring, training, and developing service center personnel
• Aiding account managers in the identification, acquisition, and retention of customers
• Managing inventory, receivables, expenses, and profit/loss accounting
• Completing monthly reports and overseeing petty cash balancing
• Maintaining high levels of customer relations
• Using key metrics to evaluate and recommend best practices for operations
• Managing vendor relationships
• Creating a positive, dynamic, and fun work environment

Position Requirements

• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
• Solid understanding of financial and accounting concepts
• Computer proficiency and the ability to quickly learn our ordering system
• Industrial sales/distribution experience preferred
• Service center experience preferred
• ERP/SAP experience preferred
• Analytical & problem solving skills
• Excellent verbal and written communication