Service Center Manager

Qualifications

• 2-year technical or business degree.
• 5 years minimum experience in operations management, preferably in a service-based organization.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Word, Excel, and PowerPoint, and have experience using ERP/CRM databases.
• Sufficient level of process improvement techniques; lean manufacturing experience preferred.
• Requires minimum supervision, except in areas of a unique aspect.
• Knowledge of machine tools or other precision equipment repair processes.
• Above average mechanical and/or technical aptitude preferred.
• Basic understanding of engineering knowledge and experience.

Primary Tasks

• Develop production schedules and allocates resources to meet customer orders and delivery deadlines; coordinate with sales and operations teams to prioritize orders and ensure smooth production flow.
• Oversee the day-to-day operations of the production floor, including scheduling, staffing, and resource allocation.
• Provide spindle repair estimate, provide updates on order status and address any concerns or issues promptly.
• Collaborate with internal teams, including sales and customer service, to ensure a seamless customer experience; proactively identify opportunities to exceed customer expectations and foster long-term relationships.
• Implement and maintain quality control measures throughout the production process; conduct regular inspections of rebuilt spindles to ensure they meet quality standards and customer specifications.
• Identify training needs within the production team and develop training programs to enhance technical skills and knowledge.
• Provide coaching and support to ensure staff competency and performance.
• Manage inventory levels of spindle components and materials to support production needs.
• Coordinate with procurement and logistics teams to ensure timely delivery of materials and minimize stockouts.
• Cookordinate with maintenance staff to ensure that production equipment is properly maintained and serviced; schedule preventive maintenance tasks to minimize downtime and maximize equipment reliability.
• Identify opportunities for process improvement and cost reduction. Implement Lean manufacturing principles and other best practices to streamline production processes and increase productivity; monitor workflow to identify bottlenecks and implement solutions to optimize efficiency.