Service Center Manager

About the role

Oversee day-to-day operations of one of our service centers while providing leadership to our team of customer service specialists. This role showcases your administrative and project management skills alongside your coaching and mentoring capabilities. Serve customers through hands-on operational duties, salesmanship, and team motivation efforts.

Responsibilities

• Manage internal service center operations to meet or exceed P&L objectives.
• Champion the development of leadership competencies that drive individual and team goals.
• Meet customer and shipment metrics, including time to fill, expediting orders, and quoting.
• Develop, implement, and monitor programs and activities related to product promotion, inside sales, office and warehouse functions, and customer service, while measuring results.
• Hire, train, and develop service center personnel.
• Assist account managers in the identification, acquisition, and retention of customers.
• Manage inventory, receivables, expenses, and profit/loss accounting.
• Review and complete monthly reports and oversee petty cash balancing.
• Ensure customer relations are maintained at a high level.
• Utilize key metrics to evaluate and recommend best practices for operations.
• Manage vendor relationships.
• Create a positive, dynamic, and fun work environment.

Requirements

You must be a strong, motivational leader with strong administrative, project management, and mentoring abilities. Highly detail-oriented with solid analytical and problem-solving skills. Excellent verbal and written communication, interpersonal, and negotiation skills, with the ability to establish rapport and build relationships with service staff and a wide variety of customers.

Qualifications

• 2+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter.
• High school diploma or GED.
• Solid understanding of financial and accounting concepts.
• Computer proficiency and the ability to quickly learn our ordering system.
• Industrial sales/distribution experience, preferred.
• Service center experience, preferred.
• ERP/SAP experience, a plus.

Benefits

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. We enforce fair treatment and provide growth opportunities for everyone.