Service Business Development Center (BDC) Representative

About the role

Capistrano Valley Toyota, located in San Juan Capistrano, CA, is seeking a dynamic and results-driven Service Business Development Center (BDC) Representative. The representative answers incoming telephone calls, greets visitors, and coordinates all incoming service inquiries, requests, and internet queries. Additionally, they perform clerical and administrative duties for the Service departments.

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinate questions and issues with the appropriate department personnel.
• Provide administrative assistance as needed.
• Manage all required paperwork and records, and prepare documentation (forms, reports, etc.) when needed.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory, and their benefits to the customer.
• Ensure customer satisfaction and be devoted to guarante customer satisfaction.
• Establish personal goals consistent with the dealership's standards of productivity and devise a strategy to meet those goals.
• Provide service or sales management information by completing reports.
• Attend training sessions and meetings as required.
• Follow all company policies and procedures.
• Demonstrate behaviors consistent with the company’s values in all interactions with customers, co-workers, and vendors.
• Support online customers by setting appointments.
• Perform other duties as assigned.

Requirements

• 1+ years' experience required (sales experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) is a plus.
• Excellent telephone, writing, and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience is a plus.
• Must be engaging, inquisitive, curious, with an over-aggressive/always willing to help attitude.
• Internet sales experience is a plus.
• Must have drive, passion, and confidence to be successful.
• A desire and ability to work in a performance and process-driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management skills.
• Professional appearance and work ethic.
• Self-starter and self-motivator.
• Bilingual is a plus.

Benefits

• Health, Dental, Vision, and Life insurance.
• 401K retirement plan.
• Health & Wellness Program.
• Company-paid vacation and holidays.
• Competitive pay and discretionary bonus opportunities.
• Supportive and positive space for career growth and development.