Service Business Development Center (BDC) Representative

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Cover lunch breaks for Cashier.
• Support on-line customers by setting appointments.
• Answer all incoming calls according to all company policies with exceptional telephone skills.
• Direct phone calls to the appropriate parties as necessary.
• Take written messages from occupied personnel and notify them as soon as possible regarding pending messages.
• Cover lunch breaks for Cashier.
• Coordinates questions and issues with the appropriate department personnel.
• Addresses customer concerns and issues or escalates them as needed.
• Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Maintain confidentiality of company and customer information at all times.
• Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
• Aid the service staff in contacting customers to inform them that their vehicles have been completed.
• Schedule shuttle pickups for service customers.

Qualifications

• No experience required (automotive service experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) a PLUS!
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Automotive experience a PLUS!
• Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
• Friendly with high energy and the willingness to go above and beyond.
• Internet Sales experience a PLUS!
• Basic computer and Microsoft Office skills.
• Must have the drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator
• Bilingual a PLUS!