Service Business Development Center (BDC) Representative

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Covers questions and issues with the appropriate department personnel.
• Provides administrative assistance as needed.
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintains an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
• Provide service management information by completion reports.
• Attends service meetings and training sessions as required.
• Follows all company policies and procedures.
• Performs other duties as assigned.

Qualifications

• No experience required (Automotive BDC Service experience preferred).
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc.) a PLUS!
• High school diploma or GED required; some post high school education or training preferred.
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Must be able to work weekends.
• Engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.
• Internet Sales experience a PLUS!
• Must have the drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator.
• Bilingual a PLUS!!

Pay

Competitive pay.

Schedule

Must be able to work weekends.