Service Business Development Center Agent

Responsibilities

• Outbound and inbound customer phone calls
• Responding via email and phone to internet leads
• Determining each customer's needs by asking the right questions
• Scheduling appointments for the Service Department
• Ensuring a positive customer experience
• Introducing customers to Service Advisors
• Entering customer information into the CRM
• Accurately scheduling service appointments based on customer needs and technician availability
• Maintaining strong attention to detail when updating customer records and service information

Qualifications

• Customer focused, energetic, and self-motivated individuals
• Experience in customer service or call center environments
• Strong communication skills both verbal and written
• Bilingual Spanish is a plus
• Excellent computer skills
• Highly organized with strong attention to detail
• Experience with Volie, CDK, and XTime is a plus
• Can address customer concerns promptly and professionally

Benefits

• Best-in-class industry benefits
• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs