Business Service Consultant

We need to output HTML fragment with sections: About the role (maybe from first paragraph?), Responsibilities, Qualifications (maybe split into Required and Preferred? The instruction: use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have Responsibilities, Qualifications (maybe combine Required and Preferred under Qualifications). Also we have Travel Requirements (maybe under Requirements? Could be separate but not listed; we can include under Responsibilities? Probably better to put Travel Requirements under a separate section? Not in list; but we could include under Responsibilities or maybe under Requirements? The instruction: include a section ONLY when posting has real specific content. Travel Requirements is present: "Frequent travel required, up to 75% based on business need". That's a specific content. Could be under a heading "Travel Requirements". Not in the prescribed list but we can still use heading? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive. Probably we should stick to those headings; but Travel Requirements could be placed under Responsibilities or Requirements. Since it's a requirement, we could put under Requirements. However we don't have a separate Requirements section; we have Qualifications. Could put travel under Qualifications? Might be okay. But better to create a "Requirements" section for travel and maybe other requirements like degree etc. But we already have qualifications. The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those exact headings. We have content for About the role (first paragraph), Responsibilities, Qualifications (maybe split Required and Preferred but we can combine). We have no explicit Pay, Benefits, Schedule. Benefits mentioned: "wide range of world-class benefits" but no specifics; we should not create Benefits section unless posting actually states them. It mentions benefits generally but not specific; we should not create Benefits section because it's vague. Pay: mentions wage range but not actual numbers; we should not create Pay section. Schedule: not mentioned. So we output About the role, Responsibilities, Qualifications. Possibly also Requirements? But we have qualifications covering required and preferred. Could also include a short paragraph for metadata like Job ID? Not needed. We must preserve all substantive information. So we need to include all details from responsibilities, qualifications (required and preferred), travel requirement, about us? The "About Us" section is generic corporate fluff; but it's substantive? It's about company mission, benefits link. Might be considered boilerplate? It's not cookie/navigation/legal/EEO etc. It's about the company mission and benefits link. Might be considered okay to keep? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About Us" is not those; it's descriptive. Could keep as part of About the role? But we already have About the role section describing the role. The "About Us" is about Sherwin-Williams. Could be placed under a section? Not in list. Could be omitted as it's not directly about the role. However it's substantive about company purpose and benefits link. Might be considered okay to keep as a paragraph under About the role? But the instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we should keep that info. Where to put? Could add a section "About Sherwin-Williams" but not in list. Could incorporate into About the role? Might be okay to add a paragraph after About the role describing the company. Since we cannot invent new headings not in list? The examples are not exclusive; we could add a heading like "About Sherwin-Williams". But safer to incorporate into About the role section as additional paragraph. We also have compensation details: wage range etc. That's substantive but not specific numbers; we should not create Pay section because no actual range given. But we could include that info in a paragraph under Qualifications? Not appropriate. Maybe we can include a short paragraph about compensation under a heading "Compensation"? Not in list. Might be better to omit because it's vague? But instruction says preserve ALL substantive information. So we need to include that info somewhere. Could add a paragraph after Qualifications about compensation details. Since no specific heading, we could just put a

after Qualifications. Similarly benefits link: we can include a paragraph. Travel requirement: we can include under Qualifications or Responsibilities? It's a requirement; maybe under Qualifications as a bullet. Let's structure:

About the role

... first paragraph describing role ... plus maybe the About Us mission paragraph? We'll keep role description only; then after that we can add another paragraph about Sherwin-Williams purpose and benefits link.

Responsibilities

list each responsibility line.

Qualifications

We could split into Required and Preferred using or just list. But we need to preserve all. We'll create two sub-sections? Not required but we can use

for Required Qualifications heading? Not a heading per instruction; but we could use inside

. Simpler: list required qualifications as

• ... then Preferred qualifications as another
  • . We also need to include travel requirement: maybe under Qualifications as a bullet. Let's extract details. About the role paragraph: "The Business Services Consultant helps collision repair customers improve operational and financial performance through practical consulting, assessments, training, and ongoing support. Drawing on extensive hands-on collision repair operating experience and current industry knowledge, this role identifies customer needs and translates them into practical recommendations that strengthen performance, improve execution, and support long-term customer success. This position works closely with Sales Leadership, Sales Excellence, Marketing, and other internal partners. The Business Services Consultant serves as a collision industry resource supporting the sales field efforts in customer retention, winning new business, and demonstrating the broader value of Sherwin-Williams solutions and services." Add Sherwin-Williams purpose: "At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee." Compensation paragraph: "Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law." We could include that after benefits. Now Responsibilities list: - Deliver customer-focused consulting, training, and business services that improve collision center operational and financial performance. - Conduct customer discovery and assess shop performance, including workflows, estimating, repair planning, production processes, KPI performance, and financial drivers. - Translate assessment findings into clear recommendations, value propositions, and improvement plans aligned with customer goals and business priorities. - Support implementation of customer improvement plans through coaching, follow-up, progress tracking, and practical business guidance. - Facilitate classroom, virtual, and on-site learning experiences that translate collision repair business practices into practical actions for customers and field sales teams. - Partner with Sales Leadership, field sales teams, Sales Excellence, Marketing, and other internal partners to align customer needs with the right programs, tools, services, and resources. - Promotes the adoption of Sherwin-Williams solutions through the sales field and customer trainings and support. - Support sales growth, customer retention, and customer value delivery by helping field teams communicate business impact and apply consulting resources effectively. - Capture customer insights, industry trends, and field feedback to help improve Business Consulting Services programs, tools, content, and delivery models. - Manage multiple customer engagements, program priorities, travel commitments, and timelines with clear communication and consistent follow-through. - Build strong relationships with collision center leaders, field sales teams, cross-functional partners, and leadership stakeholders. Note: "Promotes" should be "Promote" but keep as is. Qualifications Required: - Bachelor’s degree and/or equivalent combination of combined collision industry experience and automotive refinish professional experience. Equivalent experience may be considered in place of a degree, with three years of relevant experience counted for each year of college education not completed. - Minimum 5 years of hands-on experience in collision center operations, with demonstrated knowledge of modern shop workflows, estimating, repair planning, KPI management, financial performance drivers, customer business priorities, and emerging technologies in the collision repair industry. - Minimum 5 years of experience in business development, sales consulting, customer consulting, operations, or a related field-based commercial role within the automotive refinish, coatings, or collision repair industry. - Proven public-speaking and classroom-facilitation experience, with the ability to confidently deliver full-day classes, workshops, webinars, and executive-level presentations to both internal and external audiences. - Ability to independently research, develop, update, and deliver training programs that reflect current collision-repair practices, emerging industry trends, customer needs, and business priorities. - Experience supporting sales growth, customer retention, customer value delivery, and business improvement initiatives. - Strong organizational skills with the ability to manage multiple customer engagements, program priorities, travel commitments, and timelines. - Strong written, verbal, presentation, facilitation, and coaching skills, with the ability to engage customers, field teams, large audiences, and leadership stakeholders. - Ability to analyze operational and financial information, identify performance gaps, and translate findings into practical recommendations and action plans. - Proficiency with Microsoft Office, including PowerPoint, Excel, Teams, Outlook, and related business tools. Preferred Qualifications: - Degree in Business, Sales, Marketing, Operations, or related fields. - Collision repair leadership role, responsible for all aspects of the shop operations and performance. - Experience working for an Independent or Dealership MSO in a leadership position. - Experience developing educational content, training materials, tools, or resources for the collision repair industry. - Experience applying structured consulting, coaching, or training methods to improve collision center performance. - Experience with Direct Repair Program relationships, insurer requirements, estimate quality, billable labor and materials capture, and operational performance reviews. - Experience supporting or managing OEM certification programs, certification requirements, and performance standards. - Knowledge and understanding of industry certifications such as I-CAR, ASE, OEM certifications, Lean/Six Sigma, coaching, consulting, training, and/or leadership certifications. - Experience using collision industry software solutions, including CCC ONE, CCC Workflow, or other body shop management systems. - Experience with QuickBooks, BusinessWorks, or similar accounting/bookkeeping systems is