Service BDC - Scheduling Representative

Job Responsibilities

• Respond to inbound customer inquiries through phone, email, and chat.
• Schedule service appointments and follow up with customers to confirm details.
• Handle customer questions regarding service options, promotions, and general inquiries.
• Follow up with leads and generate new opportunities for the service departments.
• Work closely with the service team to ensure customer satisfaction.
• Alert customers when we receive vehicle alerts regarding oil life, tire rotations, and recalls.
• Set service appointment reminders and no-show calls and emails.
• Maintain high standards of customer satisfaction and meet individual performance goals.

Requirements

• Excellent communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong organizational skills and attention to detail.
• Basic computer skills, including proficiency with Microsoft Office applications.
• Flexible schedule to accommodate business needs, including occasional Saturdays.

Qualifications

• No prior automotive experience necessary to succeed in this role.

Skills

• Customer service orientation.
• Phone and email communication skills.
• Appointment scheduling and follow-up abilities.
• Basic knowledge of automotive services and maintenance.

Benefits

• Competitive salary and benefits package including:
• Average annual compensation exceeding $50,000 annually.
• Full health insurance package (Medical, Dental, Vision).
• Short-term disability and basic life policies provided by the employer.
• 401K retirement plan with an excellent employer match.
• Additional profit sharing and voluntary long-term disability available.

Pay

• Compensation type: Hourly Base Pay

Schedule

• This is a full-time, non-exempt position.
• Your typical schedule will be an average of 40-45 hours per week.
• Saturdays are required.