Service BDC Manager

Responsibilities

• Oversee all inbound and outbound service appointment calls, ensuring prompt and professional customer interactions
• Manage and track service leads, follow-ups, and appointment scheduling to maximize shop capacity
• Develop and implement strategies to increase service retention and drive traffic to the service department
• Maintain a high level of organization and efficiency within the BDC team’s processes and workflows
• Handle escalated service calls and resolve customer concerns with a focus on satisfaction and retention

Requirements

• Prior leadership experience in a service BDC or similar customer-focused call center preferred
• Automotive dealership experience, particularly in service operations, strongly preferred
• Exceptional verbal and written communication skills
• Strong organizational, multitasking, and time management abilities
• Proficient with CRM, Google Suite, Excel, and dealership management systems (e.g., CDK, Reynolds & Reynolds)
• Positive, energetic attitude with a focus on team success and continuous improvement
• Driven by results and capable of meeting department goals and key performance indicators

Benefits

• Health, Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Flexible Work Schedule