Service BDC

About the role

Pack Auto Group believes our success is attributed to our employees. Since 1980, we have continued to grow our business and culture while holding true to our core values of fun, integrity, caring, self-discipline, and continuous improvement. We are passionate about harnessing a culture where our employees LOVE their jobs and customers LOVE our employees. We are focused on using technology to create a best-in-class experience for our customers. Dominating our share of the market in the sales and servicing of Pack Auto Group products in the DFW market while maintaining a top ranking in customer service, employee satisfaction and owner loyalty.

Responsibilities

• Answer incoming calls and schedule service appointments with accuracy and efficiency
• Respond to online inquiries and email requests from customers in a timely manner
• Maintain excellent knowledge of our products and services to effectively assist customers
• Actively seek out and follow up on missed service appointments
• Utilize a software system to maintain appointment schedules and customer records
• Provide excellent customer service by addressing and resolving any customer concerns or complaints
• Collaborate with service department to ensure high-quality customer experience
• Continuously meet and exceed service goals and targets
• Keep up-to-date with industry trends and developments, and attend required training sessions
• Perform other duties as assigned by management

Requirements

• High school diploma or equivalent
• Excellent oral, written, and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Strong computer skills, with the ability to manage multiple applications at once
• Strong organizational and multi-tasking skills
• Ability to read and comprehend instructions and information
• Excellent problem-solving skills
• Must be available to work full-time hours
• Be available to work flexible hours, Monday-Friday with split days off/alternate Saturdays
• Must be willing to submit to a drug screen prior to employment
• Valid driver's license and clean driving record that is acceptable to our policies

Qualifications

• Strong written & verbal communication skills
• Love the thrill of being challenged to succeed
• Enjoy working in a call center environment
• Self-motivated, persistent, and able to perform at a fast pace

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long- and Short-Term Disability Insurance
• 401(k)
• Life insurance
• Critical Illness
• Hospital Indemnity
• Accident Insurance
• Paid vacation for full time employees
• Employee discount on cars, parts, and service
• Drug Free Work Environment