Service BDC Agent - Central Houston Cadillac

About the role

The BDC (Business Development Center) Representative follows up with previous and potential new customers to schedule service on their vehicles.

Responsibilities

• Interacts with dealership customers and prospects via telephone, email, social media, or in person to provide support and information on products or services.
• Responds to customer inquiries in a timely manner.
• Maintains a thorough knowledge of dealership policies, products and procedures.
• Builds rapport with customers to build a base of referrals to establish a robust customer network.
• Schedules appointments for prospects.
• Receives inbound sales leads (phone, internet) and directs to appropriate contacts.
• Collects and enters orders for new or additional products or services.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Follows up after customer service visit to ensure customer satisfaction.
• Performs other related duties as assigned.

Requirements

• High school diploma or equivalent.
• Customer service experience required.

Qualifications

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Skills

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Benefits

• Paid Holidays
• Paid Vacation
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Company Paid Life Insurance and AD&D
• 401(k) with Company Match
• Wellness Program
• Employee Assistance Program
• Vehicle Purchase and Repair Perks