Service Associate (Teller)

About the role

First Merchants Bank is seeking a Service Associate (Teller) to join our team! This position will focus on providing high quality customer service by accurately and efficiently completing bank transactions and suggesting the products and services to meet the current and future financial needs of bank customers. We support you so you can exceed personal production goals while delivering a meaningful customer experience.

Responsibilities

• Provide excellent customer service by responding to customer requests for banking transactions.
• Answer customer inquiries and problems with solutions that meet the customer’s current needs.
• Continually build customer loyalty and customer advocates.
• Contribute to overall banking center operation by balancing cash, daily transactions, vault and ATM.
• Understand and ensure compliance, regulations and reporting.
• Follow information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing the banking center.
• Actively participate in a high‑performing sales environment by selling bank products, making customer referrals and supporting goals.
• Know about all bank products.
• Participate in daily/weekly meetings and coaching sessions.

Requirements

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Benefits

• Medical, Dental and Vision Insurance
• 401(k)
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement

Pay

Base Pay PLUS Bonuses