Service Associate - 30 hrs

Starting Rate: $22.00. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Responsibilities

Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform) and Teller (transactions at the teller line). Individuals in this position will have a mixture of time between platform and teller line, with occasional variance in time spent on each side.

Account Representative Duties

• Works toward achieving specific individual sales and service goals through the following activities:
  • Opens deposit accounts
  • Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)
  • Closes loans for customers for applicable business lines (i.e., consumer lending)
  • Makes referrals to other bank business lines and third-party partners
  • Proactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio
• Responsible for operational compliance and adherence to policy
• Handles daily account maintenance and other service issues as necessary
• Understands and provides support in achieving quarterly sales

Teller Duties

• Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts
• Cash checks for customers and non-customers according to bank policy
• Process and properly record the sale of monetary instruments (i.e., official bank checks)
• Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
• Process foreign currency purchases and sales
• Process various types of loan payments and credit card cash advances
• Adhere to all bank policies and procedures relative to all duties

Requirements

• High school diploma or equivalent required
• 1-2 years of sales experience in a retail, financial services, or hospitality environment preferred
• Some banking experience (e.g., teller or otherwise) is a plus
• Basic business acumen and professionalism is a must
• Ability to use discretion in some circumstances; must seek guidance from supervisor when written policy is unclear or uncertainty exists
• Ability to work independently, multi-task in a fast-paced environment, and be technically literate
• Strong communication skills to exchange accurate information and convey ideas clearly
• Ability to build relationships and strong alliances across the organization
• Ability to quickly learn all details about the products and services offered by the bank

Working Conditions

• Ability to remain in a stationary position for long periods of time without a break and with continuous customer contact
• Must be able to transport items weighing 15 pounds or more

Benefits

Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.