Service Assistant - Bilingual Chinese

About the Role

Serving all faiths and cultures, Forest Lawn’s Funeral Service Department ensures that every funeral exceeds the expectations of the families we serve. Whether a traditional funeral service or a completely individualized ceremony is chosen, the goal is to accommodate those we serve, act as a professional guide, and provide support throughout the selected service.

Responsibilities

• Represent Forest Lawn in a courteous and professional manner.
• Uphold and exceed client families’ expectations for funeral services.
• Maintain confidentiality of all family information.
• Provide parking assistance and directions for guests and families.
• Accept, transport, and set up flower arrangements at services and gravesites.
• Distribute memory folders, prayer cards, tissues, water, etc., as directed.
• Perform clean-up and housekeeping duties before and after services.
• Assist in conducting services with a complete understanding of funeral practices, Forest Lawn procedure, and legal requirements.
• Use Service Sheet, Director’s Papers, and other available resources.
• Identify service needs and report deficiencies to Assistant Director and Service Director.
• Provide casket bearing directions to families or assist with bearing as necessary.
• Maintain clean and presentable facilities and grounds.
• Review permits for accuracy and accept appropriate contract payments at services.
• Perform cleaning and cosmetic maintenance of professional vehicles and report repair needs.
• Confirm decedent identification verification in preparation for transportation and services.
• Transport decedents as necessary.
• Operate all funeral service-related vehicles and equipment.
• Assist in training new employees on safe operating practices.
• Attend all required safety, employee, and other associated meetings.
• Perform basic military flag folding with assistance from Service Director.
• Complete a comprehensive written account of each funeral service, submitted on the same day as services.
• Occasional hands-on contact with decedent as needed.

Requirements

• Bilingual (Chinese) required.
• Caring and professional demeanor with a passion for helping families during difficult times.
• Excellent public speaking skills.
• Valid California Driver’s License.
• Ability to lift 75 lbs.
• Comfortable standing for long periods.
• Available for varying work shifts, including weekends and holidays.
• High school diploma or GED certification.
• Must be able to work on-site.

Preferred Qualifications

• Previous experience in a mortuary or funeral service position.

Benefits

Forest Lawn offers an excellent benefits package that is competitive with those in any industry.