Bilingual Service Assistant

About the role

Serve as the liaison between homeowners, Service Technicians, and Field Managers
Maintain the computer system by updating and entering job-related data
Plan to prevent problems and resolve current issues
Answer warranty questions and resolve warranty claims
Enter detailed notes about customer complaints and resolution
Submit warranty claims for service parts
Follow up with claims based on the technician reports
Assist the Operations manager and the Service Manager in providing customer care and scheduling service calls
Communicate with customers regarding updates, appointments, delays, or reschedules

Responsibilities

• Serve as the liaison between homeowners, Service Technicians, and Field Managers
• Maintain the computer system by updating and entering job-related data
• Plan to prevent problems and resolve current issues
• Answer warranty questions and resolve warranty claims
• Enter detailed notes about customer complaints and resolution
• Submit warranty claims for service parts
• Follow up with claims based on the technician reports
• Assist the Operations manager and the Service Manager in providing customer care and scheduling service calls
• Communicate with customers regarding updates, appointments, delays, or reschedules

Requirements

• At least three (3) years of office-based customer service preferred
• Experience in home improvement or construction industry preferred
• Must be able to efficiently multi-task and work independently with minimal supervision
• Attention to detail with accurate and excellent data entry skills
• Excellent time and task management skills
• Able to maintain confidentiality
• Proficiency in MS Office 365
• Bilingual skills in both English and Spanish
• Flexible, positive attitude

Qualifications

• At least three (3) years of office-based customer service preferred
• Experience in home improvement or construction industry preferred
• Must be able to efficiently multi-task and work independently with minimal supervision
• Attention to detail with accurate and excellent data entry skills
• Excellent time and task management skills
• Able to maintain confidentiality
• Proficiency in MS Office 365
• Bilingual skills in both English and Spanish
• Flexible, positive attitude

Skills

• Customer service skills
• Data entry skills
• Time management skills
• Confidentiality skills
• MS Office proficiency
• Bilingual communication skills

Benefits

• Full-Time benefits offered: health, dental, vision and supplemental insurance
• Paid Holidays and PTO
• 401(k)

Pay

• $17/hr

Schedule

• M-F, 8am - 4:30pm

Company Information

Renuity is a national leader in the direct-to-consumer home improvement industry, dedicated to transforming spaces and enhancing lives. As one of the fastest-growing providers in the country, we operate under the Renuity brand and through a network of trusted regional companies—including Mad City Windows & Baths, Statewide Remodeling, Rite Window, and Closet America. Backed by private equity and fueled by an ambitious growth strategy, Renuity has expanded rapidly through strategic acquisitions. Today, we’re focused on unifying our brands, streamlining operations, and delivering exceptional service to homeowners nationwide. We’ve already helped hundreds of thousands of customers upgrade their homes with quality products and expert installation—at competitive prices. At Renuity, you’ll join a dynamic, fast-paced, and collaborative team where your work directly contributes to the company’s success. Our people work closely with executive leadership, embrace innovation, and drive real impact. Whether you’re in the field or at HQ, you’ll be part of shaping the future of home improvement—and building a career you can be proud of.