Service Area Coordinator (Progression)

We need to output HTML fragment with sections: About the role? The posting includes intro paragraph about company, then POSITION CONCEPT, JOB LEVEL 1: SERVICE AREA COORDINATOR (entry-level) with duties, qualifications, etc. Also JOB LEVEL 2: SERVICE AREA COORDINATOR SENIOR. The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

  or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to decide which sections to include. The posting includes: About the company (intro), Position concept, Job Level 1 duties, qualifications, etc., Job Level 2 duties, qualifications, etc., Leadership competencies (list), Relationships, Working conditions, Physical demands. We need to map to allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can combine content accordingly. Since no explicit Pay, Benefits, Schedule given, we should not create those sections. So we can have sections: About the role (intro + position concept), Responsibilities (duties for both levels maybe), Requirements (education, experience, licenses), Qualifications (maybe same as Requirements? but we can separate: Qualifications could be knowledge/skills/abilities), Skills (maybe leadership competencies?), but we need to avoid thin sections. Perhaps better: About the role (company overview + position concept), Responsibilities (duties for Level 1 and Level 2), Requirements (education, experience, licenses), Qualifications (KSAs), Skills (leadership competencies). But we need to ensure each section has substantive content. We must not repeat job title as heading. So no heading for "Service Area Coordinator". Use headings as above. We need to use

  • for any list of duties/requirements/benefits. So duties should be in
    • . Requirements (education, experience, licenses) also list. Qualifications (KSAs) maybe list. Skills (leadership competencies) list. We need to preserve all substantive information. Must not invent or summarize away detail. So we need to include all details from the posting, but we can format them as lists or paragraphs. We need to remove duplicated lines, boilerplate. There's a lot of repeated leadership competencies etc. We'll include them once. We need to include both job levels content. Might be okay to have responsibilities covering both levels. Let's extract substantive content: Intro paragraph: "Power up a career with us. Our people are our greatest investments. Be the light to help us keep our customers connected. If you are interested in a career and not just a position, Tampa Electric is the place to be! Tampa Electric offers competitive pay, a comprehensive benefits package and opportunities for growth and development in a friendly and professional work environment. We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company. We’re honored to serve approximately 780,000 customers across West Central Florida and safely provide them with clean, affordable and reliable electricity. We’ve been doing it for more than 100 years, and there’s so much more ahead. Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we do. Tampa Electric is a subsidiary of Emera Inc., a family of energy companies which also includes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available in all of these locations." That's about the company; we can put under About the role. POSITION CONCEPT: description of Service Area Coordinator role: administrative technical, office and coordination support for Distribution Design work management. Perform activities involving engineering specifications, meter installation, work order/geographical information systems, data and reporting, dispatching tickets, billing set-up and records retention. During storm restoration the SAC is responsible for maintaining the ARCOS system related to the Damage Assessment unit, as well as being the meal coordinator for their respective service area. Advancement to a higher level within the progression is based on value added to the Company through increased duties, responsibilities, and accomplishments. Advancement is not automatic, i.e. not based solely on time in the job, but will be based on the employee’s performance, qualifications, and the business and/or technical needs of the department. That's part of About the role maybe. JOB LEVEL 1: SERVICE AREA COORDINATOR entry-level: description: works under general supervision, receives guidance from Supervisor/more experienced staff. Processes projects of moderate complexity and follows established policies and procedures. PRIMARY DUTIES AND RESPONSIBILITIES (list with percentages). We need to capture each duty with its percentage maybe as part of li text. Duties: - Assembles all new engineering work packages, consisting of applicable work requests, engineering drawings and maps, and distributes to the appropriate departments. Processes permit documents as needed and include in the appropriate packages. Work orders may include but are not limited to new service, upgrades, lighting, line clearance, customer complaints, scheduled outages, voltage concerns and line maintenance. (25%) - In the work order management system (WorkPro), routinely determines and enters layout information as appropriate for TEC’s service entrance (front, rear, left, right, etc.) for underground residential distribution (URD) services and meters. Using TEC’s geographical information system (GIS), draws proposed URD services and meters, ensuring correct electrical connectivity and owned correctly to their supporting structures. Enters all compatible units (CUs) for materials and labor for each new URD service and meter. (20%) - Maintains the central filing system. Serves as the Records Coordinator for the assigned Service Area, following the schedule for records retention and purging. (25%) - Provides technical support and expertise related to Microsoft Office Suite (Word, Excel and Power Point), WorkPro and Customer Relationship Management system (CRM); providing support, generating reports and spreadsheets for management use and presentations. Performs various departmental activities related to setting up meetings, maintaining printers and large format plotting machines. Responsible for common areas such as print room and conference rooms for supplies and organizational order. (20%) - Assists and provides back-up support to the Senior Service Area Coordinator as needed and during absences, including Dispatch - Drop tickets to distribution service crews to set meters or remove meter in PCAD daily, setting up kWh billing of meter sets by operation service crews and Field Credit, handling of service area inquiries from New Construction Department and walk-in customers and generating PragmaCad (PCad) tickets for distribution and meter work. Performs additional duties as requested. (10%) QUALIFICATIONS for Level 1: Education Required: Minimum of a High School Diploma or GED Preferred: Associate’s Degree from an accredited college/university Licenses/Certifications Required: Valid Florida State driver’s license and safe driving record. Experience Required: Minimum of 3 years of related administrative or systems experience in a utility, engineering, construction or related operations/customer service environment. College degree from an accredited institution may be considered in lieu of up to 2 years of the overall related experience Preferred: Experience working in utility distribution environment and navigating in the company systems such as CRM, WorkPro, PragmaCAD and GIS. TEC customer service experience. Knowledge/Skills/Abilities (KSA) Required: Demonstrated, sustained above expected performance with the ability and potential for assuming greater responsibility; Must be able to resolve a variety of somewhat non-routine issues/topics with some independence; Must be able to meet deadlines, possess initiative, adapt to a fast-paced work environment, and handle many tasks at once under minimal supervision; Must reference documentation or manuals/guidelines to resolve issues and have a basic foundational knowledge of processes to provide general assistance; Must have excellent customer service and interpersonal skills. Must be proficient in MS Word, Excel Office Suite, and the Windows operating system, with good computer skills in data entry and word processing, spreadsheet design, data manipulation, graphic material presentation, mainframe downloads and report generation. Preferred: Knowledge and understanding to read construction prints; TEC’s geographical information system (GIS) LEADERSHIP COMPETENCIES (list): Champions Safety, Health and the Environment; Takes Ownership and Acts with Integrity; Drives Business Excellence for Customers; Builds Collaborative Relationships; Develops People and Teams; Cultivates Innovation and Embraces Change; Thinks Strategically and Exercises Sound Judgment RELATIONSHIPS: Key Internal: Interacts with all levels of management, company employees (i.e. Distribution Design Technicians, Planners, U.G. Coordinators, Meter Department, New Construction Department and Line Supervisors). Key External: Interacts with customers, contractors and developers. WORKING CONDITIONS: Normal Office Environment with occasional need to enter an operational environment where personal injury protection equipment may be required. (Safety Glasses/Steel Toe Boots/Hard Hat) PHYSICAL DEMANDS/ REQUIREMENTS: Walking, bending and sitting for long periods; Lifting 20 lbs repeatedly on a daily basis; Driving to other work locations. JOB LEVEL 2: SERVICE AREA COORDINATOR SENIOR: description: senior-level Coordinator is the main point of contact and provider of technical support/assistance to Distribution Design & Engineering, New Construction Services and Line departments in resolving customer issues utilizing information databases and systems. Works under minimal supervision and processes projects of higher complexity. PRIMARY DUTIES & RESPONSIBILITIES (list). Let's extract: - Performs duties and responsibilities of the Service Area Coordinator. - Processes, administers, and assigns work requests received from New Construction Department to Distribution Design Technicians (DDTs), Field Inspectors, Account Management, Project Management Services and distribution service crews. - Provides planning, organizing and coordination support to ED Operations. - Schedules and completes Service Work Requests in WorkPro. - Creates service notifications in CRM to initiate the generation of PragmaCad (PCad) tickets for distribution and meter work; dispatches PCad tickets to distribution service crews, reassigning tickets as needed; ensures tickets are validated correctly and manually completes tickets when necessary. - Researchs accounts in WorkPro and SAP to verify meter status. - Set-up all KWH billing of meters installed by operation service crews, Field Credit and Meter Department. - Processes and finalizes KWH billing in WorkPro. - Validates billing information from Customer Operations CSPs and New Construction CERs for correct and complete information and CRM standards. - Runs, processes, and corrects service area reports, Special billing, TSO, Mock Load Edit Reports, Error list corrections, CRM interface, and Q-ticket reports. - Manages, updates, and communicates with New Construction Department, customers, developers and contractors regarding coordination of meter and service installation problems, , main disconnects, and CIAC billing. - Mentors, leads, and provides back-up to the Service Area Coordinator (Level 1). - Performs other projects and duties as assigned by Super