Service Coordinator

Immediate opening for a full-time Service Coordinator. Base pay ranges from $45,000–$65,000 based on experience, with additional performance-based earning potential.

About the role

Great service doesn't happen by accident. Behind every technician getting to the right job, every customer receiving an update, every estimate getting approved, and every invoice getting completed is someone making sure the details don't get dropped. That's where you come in. This isn't just an administrative position. You'll have a real voice, real responsibility, and a direct impact on your team's success, our customers' experience, and the growth of the company.

Our people fuel the engine behind everything we do. We're relentlessly passionate about helping our team grow while building a company you'll be proud to call home. Family-owned, built on integrity, and trusted by fleets across Texas, Louisiana, and beyond. Our mission is simple: Keep trucks, trailers, and equipment safe, compliant, and operational—every asset, every mile, every time.

As a Service Coordinator, you'll be one of the key people connecting our customers, technicians, Service Manager, Parts, Accounting, Sales, and vendors. You'll never be just another employee. You'll be part of a team that knows your name, values your ideas, and recognizes the difference you make.

Team Culture

At Integrity Fleet Services, it's all for one and one for all. We don't operate with a "that's not my job" mentality. Service, Technicians, Parts, Accounting, Sales, and Management are all working toward the same goal. We help each other, communicate, solve problems together, and step in when the team needs us. When one of us wins, we all win. When one of us fails, we all fail. When one of us struggles, we all step up.

Being a team player isn't a bonus here—it's an expectation. We want people who jump in when someone needs help, communicate instead of pointing fingers, look for solutions instead of assigning blame, and understand how their actions affect the rest of the company. There is no "their problem." It's our problem—and we solve it together.

You'll be a great fit if you...

• Are a team player first
• Have 2+ years of field service industry experience
• Are highly organized and can keep track of a LOT of moving pieces
• Have excellent customer service and communication skills
• Can prioritize work and keep technician schedules full and productive
• Think ahead instead of waiting for someone to tell you what needs to happen next
• Recognize opportunities instead of simply taking orders—you understand how to sell value
• Want to learn everything Integrity Fleet Services offers so you can confidently explain it to customers
• Know how to ask questions, listen to customers, and uncover additional needs
• Build customer relationships instead of treating calls like transactions
• Can create estimates, process Service Orders and invoices, resolve discrepancies, and follow through to completion
• Have strong attention to detail and solid record-keeping skills
• Can multitask without letting important details fall through the cracks
• Are self-manageable and don't need someone standing over your shoulder to get things done
• Can stay professional and focused when things get busy
• Learn quickly and adapt when priorities change
• Communicate effectively across multiple departments
• Take ownership and hold yourself accountable for results
• Believe that "that's not my job" isn't how great teams operate
• Want to be part of a growing company where your work actually matters

Bonus Points: FullBay Experience, Outlook, Teams, Fleet Service Experience, Truck/Trailer Industry Knowledge, Dispatch Experience, Service Writing/Estimating Experience

Responsibilities

• Help drive the day for your customers and your technicians. Keeping your technicians busy, productive, and moving—if your techs are slow, you're slow.
• Look ahead, follow up, and help find the next job before the board is empty.
• Sell the service, not just take the order—know what Integrity Fleet Services does, understand what the customer needs, and confidently explain how we can help.
• Coordinate, prioritize, and assign shop and field service jobs.
• Create estimates, follow up on approvals, and keep work moving.
• Keep customers informed from the first call through completion.
• Ask questions and identify additional repairs, maintenance, and fleet service opportunities.
• Follow up on open estimates, deferred work, and existing customers to help generate additional work.
• Build relationships that turn one service call into a long-term customer.
• Work closely with technicians, Parts, Accounting, Sales, vendors, and management to solve problems and get the job done.
• Help ensure Service Orders and documentation move accurately and quickly through invoicing.
• Resolve customer and service issues professionally and with urgency.
• Participate in the on-call dispatch rotation.
• Look for ways to improve customer service, productivity, efficiency, and revenue.
• Jump in when a teammate needs help because we win together.
• Wear whatever hat is needed for the good of the customer, the team, and the company.

The bottom line? Take care of the customer. Sell the service. Keep your techs moving. Support your team. Own the outcome.

We're basically the ER for equipment. Trucks break down. Trailers don't check the clock before something fails. Customers have freight to move, drivers waiting, and equipment that needs to get back on the road. Our industry isn't always 9–5—and we won't pretend that it is. We believe strongly in structure, planning, and work-life balance, and we work hard to protect those things for our team. But we're also in the business of keeping fleets moving. Occasionally, that means the team has to step up when a customer or teammate needs us.

Benefits

• Affordable Health Insurance with Company Contribution
• Dental Insurance
• Vision Insurance
• 401(k) / Retirement Plan
• Paid Vacation
• Paid Holidays
• Fully Stocked Snack Bar
• Real Advancement Opportunities—We promote from within whenever possible
• Ongoing Training & Professional Development
• Technology & Tools to Help You Succeed
• Growing Company with Opportunities to Grow With Us
• Family-Owned, People-First Culture

Schedule

• Full-Time | Approximately 40–45 hours per week
• Monday - Friday
• Integrity Fleet Services is a 24/7 Fleet Maintenance & Repair Service Company
• Some schedule flexibility is required, including occasional nights, weekends, and on-call dispatch responsibilities

This is a fast-paced position with frequent interruptions and changing priorities. You will work closely with Service, Parts, Accounting, and Sales. Customer satisfaction, technician productivity, sales, and customer growth matter. Teamwork matters. As we continue to grow, opportunities and responsibilities may grow with you.

Requirements

• 2+ years of field service industry experience
• Strong organizational and record-keeping skills
• Excellent written and verbal communication skills
• Excellent customer service skills
• Strong attention to detail and follow-through
• Ability to multitask, prioritize, and adapt in a fast-paced environment
• Ability to remain professional under pressure
• Strong judgment and problem-solving skills
• Self-motivated and able to work independently
• Strong work ethic and drive to achieve goals
• Ability to work effectively across multiple departments
• Commitment to teamwork and exceptional customer satisfaction

Preferred: Working knowledge of FullBay, Outlook, and Teams