Service Coordinator

We are one of the largest mechanical, electrical, and plumbing contractors in Indiana and among the preeminent specialty contractors in the nation. We specialize in a full range of new and retrofit construction for industrial, food processing, commercial, institutional, healthcare, pharmaceutical, and bio‑fuel projects.

About the role

Shambaugh is looking for a Service Coordinator / Administrative Assistant. In this position you will be responsible for a wide range of customer service and administrative duties.

Responsibilities

• Responsible for the scheduling, billing, and dispatch of Fitters, Technicians, and Inspectors.
• Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently.
• Utilize the automated schedule functionality and assign the service call to the optimal technician based on skills, territories, customer‑preferred technician (if applicable), availability, service contract response time, criticality of the call, and proximity to the customer.
• Reassign work as needed to manage customer expectations, making judgments based on current workloads and priorities.
• Validate completion of work and follow up.
• Follow the company‑endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements.
• Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports.
• Always maintain confidentiality of customer and employer information.
• Other duties assigned.

Qualifications

• Proficiency in computer usage and above‑basic Microsoft Office & Windows skills.
• Dispatching or scheduling experience with Technicians, Project Managers, etc. preferred.
• Proven experience in multi‑tasking and handling several tasks at once – incoming calls, scheduling, internal personnel, emails, tracking down information, etc.
• Must be organized, self‑motivated and have a strong work ethic.
• Professional verbal and written communication.
• Experience with AS400 a plus.
• Regular and reliable attendance, including the ability to work extended hours and weekends as required.

Schedule

Extended hours and weekends may be required.