Service Apprentice Technician - Generators (Field)

Education And Experience

• Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
• Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.

Criteria

• Updating of Knowledge: Job requirements frequently change requiring re-training once or more per year.

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

• Problem Solving: Job requires no significant independent problem solving ability.
• Creativity: Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.
• Autonomy: Job is regularly monitored to determine outcomes. Assignments allow some discretion in decision making and setting priorities within well-established parameters.

Working Environment

• Stress Load: Occasional exposure to these stresses (less than 20% of the time).
• Workload Fluctuation: Workload fluctuation: Job frequently involves changes in priorities, complexity and/or quantity of work.
• Physical Demands: Not Applicable
• Environmental Conditions: Not Applicable

Organizational Impact

• A person's performance in this job has noticeable immediate impact on expense, efficiencies or achievement of overall department objectives.

Supervisory Responsibility

• No subordinates / no supervisory responsibility (may work independently or as a member of a team)

Physical Demands

• Frequently: Standing (3-6 hours/day), Sitting (3-6 hours/day), Walking (3-6 hours/day), Reaching (3-6 hours/day), Talking (3-6 hours/day), Hearing (3-6 hours/day)
• Occasionally: Climbing (up to 3 hours/day), Balancing (up to 3 hours/day), Stooping (up to 3 hours/day), Kneeling (up to 3 hours/day), Crouching (up to 3 hours/day), Crawling (up to 3 hours/day), Grasping (up to 3 hours/day), Pushing/Pulling (up to 25 lbs) (up to 3 hours/day), Lifting (up to 25 lbs) (up to 3 hours/day)

Working Hours

• Work Schedule: Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.

Job Specific Skills

• Safety: Fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.
• Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.
• Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.
• Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work.
• Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures.

Qualifications

• Attends and successfully completes required tasks and technician training classes in the apprenticeship program.
• Maintains a minimum set of tools as defined by the Apprenticeship Program to diagnose, disassemble and assemble machine components to manufacturer’s specifications.
• Performs basic equipment repair functions including maintenance, diagnostics, remove and replacement of parts and major components with support from a designated mentor, as needed.
• Works in the assigned area under the direct guidance of a qualified technician in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Submits Apprenticeship program documentation to mentor and supervisor as required by the program.
• Approaches work in a positive manner and maintains conduct that is supportive of the work team.
• Contributes to team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Assists with maintaining the facility by following proper contamination control guidelines, including housecleaning, and performing other general maintenance duties.
• Performs other duties as assigned.

Skills

• Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources.
• Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace.

Benefits

• Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service.
• In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.
• Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Pay

• Not specified

Schedule

• Not specified

About the role

• Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations.
• Wears proper personal protective equipment.
• Works in the assigned area under the direct guidance of a qualified technician in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
• Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
• Submits Apprenticeship program documentation to mentor and supervisor as required by the program.
• Approaches work in a positive manner and maintains conduct that is supportive of the work team.
• Contributes to team efforts by accomplishing tasks on time while maintaining safety and quality expectations.
• Assists with maintaining the facility by following proper contamination control guidelines, including housecleaning, and performing other general maintenance duties.
• Performs other duties as assigned.