Generator Field Service Technician

About the role

The Generator Field Service Technician is responsible for providing on-site troubleshooting, repair, warranty/campaign service, preventative maintenance, and equipment modifications of Generac industrial products. This position works at various customer sites; a fleet vehicle is provided. As a 24/7/365 service provider, during mass storms and outages, management may require additional help with after-hours calls beyond the standing on-call schedule.

Responsibilities

• Gain proficiency in use of tools and standard procedures relating to diagnosing, troubleshooting, repairing, and performing maintenance on generators.
• Perform scheduled inspections on equipment to prevent future failure, including but not limited to load banking and analyzing voltage requirements.
• Diagnose, troubleshoot, repair and perform maintenance on equipment according to standard procedures in an efficient manner.
• Train and educate customers on the use of equipment and value of products and services provided.
• Follow established expectations for communicating with Dispatch throughout the day regarding updates and next assignments.
• Maintain company vehicle and associated inventory in the vehicle.
• Maintain accurate records of all services performed, mileage, expenses, and bill-able hours.
• Adhere to all safety requirements and regulations.

Requirements

• Technical Field Service Representative Level I: High School Diploma or Equivalent Mechanical / Electrical aptitude Maintain a valid Driver’s License 1+ Year of Customer Service experience 1+ Year of experience in electrical and mechanical repair, installation, maintenance, and troubleshooting Experience utilizing Generac, Cummins, Onan, Kohler, and/or CAT generators is preferred
• Technical Field Service Representative Level II: High School Diploma or Equivalent Mechanical / Electrical aptitude Maintain a valid Driver’s License 1+ Year of Customer Service experience 2+ Year of experience in electrical and mechanical repair, installation, maintenance, and troubleshooting Experience utilizing Generac, Cummins, Onan, Kohler, and/or CAT generators is preferred
• Technical Field Service Representative Level III: High School Diploma or Equivalent Mechanical / Electrical aptitude Maintain a valid Driver’s License 1+ Year of Customer Service experience 3+ Year of experience in electrical and mechanical repair, installation, maintenance, and troubleshooting Experience utilizing Generac, Cummins, Onan, Kohler, and/or CAT generators is preferred
• Master Field Service Technician: High School Diploma or Equivalent Mechanical / Electrical aptitude Maintain a valid Driver’s License 1+ Year of Customer Service experience 5+ Experience in repairs, installation, maintenance and troubleshooting Generac, Cummins, Onan, Kohler, and/or CAT generators Generac Master Certification or equivalent

Qualifications

• High School Diploma or Equivalent Mechanical / Electrical aptitude
• Maintain a valid Driver’s License
• 1+ Year of Customer Service experience
• Experience in electrical and mechanical repair, installation, maintenance, and troubleshooting
• Experience utilizing Generac, Cummins, Onan, Kohler, and/or CAT generators is preferred

Skills

• Technical Field Service Representative Level I: High School Diploma or Equivalent Mechanical / Electrical aptitude Maintain a valid Driver’s License 1+ Year of Customer Service experience 1+ Year of experience in electrical and mechanical repair, installation, maintenance, and troubleshooting Experience utilizing Generac, Cummins, Onan, Kohler, and/or CAT generators is preferred
• Technical Field Service Representative Level II: High School Diploma or Equivalent Mechanical / Electrical aptitude Maintain a valid Driver’s License 1+ Year of Customer Service experience 2+ Year of experience in electrical and mechanical repair, installation, maintenance, and troubleshooting Experience utilizing Generac, Cummins, Onan, Kohler, and/or CAT generators is preferred
• Technical Field Service Representative Level III: High School Diploma or Equivalent Mechanical / Electrical aptitude Maintain a valid Driver’s License 1+ Year of Customer Service experience 3+ Year of experience in electrical and mechanical repair, installation, maintenance, and troubleshooting Experience utilizing Generac, Cummins, Onan, Kohler, and/or CAT generators is preferred
• Master Field Service Technician: High School Diploma or Equivalent Mechanical / Electrical aptitude Maintain a valid Driver’s License 1+ Year of Customer Service experience 5+ Experience in repairs, installation, maintenance and troubleshooting Generac, Cummins, Onan, Kohler, and/or CAT generators Generac Master Certification or equivalent

Pay

Compensation Wolverine Power Systems is committed to fair and equitable compensation practices. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation including short-term and long-term incentives.

Schedule

This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid holidays, 2 paid floating holidays and 401(k) retirement benefits.